Summary
Overview
Work History
Education
Skills
High School Acomplishments
Languages
Timeline
Generic

Angela Kapur

401 West Third Street Apt 224, San Pedro,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Badminton

Badminton Club
06.2019 - 10.2023
  • Attended all practices, meetings, and workouts on time.
  • Adapted quickly to changing game plans and strategies.
  • Followed instructions from coaches to execute consistent and effective results.
  • Promoted positive attitude and competitive spirit during training and gameplay.
  • Collaborated with teammates and coaches to build relationships and create cohesive team environment.
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Worked with coaches and trainers to understand and implement improvement strategies.
  • Applied discipline and sense of responsibility toward all team and personal activities.
  • Developed and maintained key relationships fellow athletes, coaching staff, and school administrators and professors.
  • Maintained professionalism when attending charity, sporting and media events as team representative.

Pacific Gateway

Javier Velasquez
08.2020 - 06.2023
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.

Education

No Degree - Biology

El Camino College
Torrance, CA
2027

Skills

  • Team Training
  • Competitive Analysis
  • Individualized Coaching
  • Group Facilitation
  • Rule Enforcement
  • Appointment Scheduling
  • Scheduling
  • Call Management
  • Data Entry
  • Customer Relationship Management (CRM)
  • Client Relations

High School Acomplishments

-Was in Leadership/Have Leadership Skills

-2 Honor Rolls

-2 High Honor Rolls

-1 Principles Honor Roll

-4 years of Police Academy

- Taken AP courses throughout high school.

Languages

Hindi
Native or Bilingual

Timeline

Pacific Gateway

Javier Velasquez
08.2020 - 06.2023

Badminton

Badminton Club
06.2019 - 10.2023

No Degree - Biology

El Camino College
Angela Kapur