ANGELA KATTELL
Brandon,FL
Summary
Versatile and results-driven professional with experience. Adept in customer service and administrative support. Excelled in workflow management and spreadsheet development, enhancing office efficiency and customer satisfaction. Demonstrates exceptional attention to detail and adaptability, with a proven track record of resolving customer inquiries and complaints, boosting loyalty and retention.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Office Worker /Customer Service Representative
Suncoast Ceramic Studio
08.2019 - 08.2024
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Enhanced customer satisfaction with timely responses to inquiries via email, phone, or in-person visits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Furniture Designer /Furniture Refinisher
CREATIONS BY ANGELA /Self Employed Services
01.2015 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Consistently met project deadlines through effective time management skills while maintaining strict attention to detail.
- Created new, exclusive designs for luxury [Type] furnishings, focusing on innovation and function.
- Documented each step in product's design process for use in manuals.
- Managed multiple projects effectively in demanding environment with tight deadlines.
- Established a strong reputation for excellence within the local community through consistent delivery of exceptional craftsmanship in every project undertaken.
- Utilized a range of techniques such as staining, painting, glazing, and distressing for diverse finishes on different furniture pieces.
- Ensured durability and longevity of refinished furniture pieces by using high-quality materials and applying proper sealing techniques.
- Repaired damaged items using different chemicals and tools.
- Set production goals and motivated team to achieve such goals.
- Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.
- Disassembled items to prepare for finishing using hand tools.
- Finished furniture with high-quality finishes through careful application of compounds such as stain, oil, and paint.
- Produced smooth finishes by removing imperfections before and after applying coats.
- Selected appropriate type of finish for use in each project.
- Created antique looks and other unique finishes with paint and stains.
- Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
- Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
Education
RESPIRATORY THERAPY TECHNICIAN
ERWIN VOCATIONAL TECHNICAL SCHOOL
Tampa, FLHigh School Diploma -
EASTBAY HIGH SCHOOL
Gibsonton, FLSkills
- Basic accounting
- Research and analysis
- Scheduling
- Scheduling appointments
- Meticulous attention to detail
- Mail handling
- Filing and data archiving
- Multi-line phone proficiency
- Call handling
- Self-starter
- Customer Service
- Administrative Support
- Spreadsheet development
- Multitasking
- Professionalism
- Workflow Management
- Adaptability
- Telephone Etiquette
- Prioritization
- Problem-solving aptitude
- Detail orientation
- Scanning and copying
- Professional correspondence
- Research skills
- Serve customer needs
Timeline
Office Worker /Customer Service Representative
Suncoast Ceramic Studio
08.2019 - 08.2024
Furniture Designer /Furniture Refinisher
CREATIONS BY ANGELA /Self Employed Services
01.2015 - 08.2019
RESPIRATORY THERAPY TECHNICIAN
ERWIN VOCATIONAL TECHNICAL SCHOOL
High School Diploma -
EASTBAY HIGH SCHOOL
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