ANGELA KAUFMAN
Bethalto,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Teller
Associated Bank
Bethalto, IL
06.2022 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Followed up on requests from customers in a timely manner.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Built and maintained client relationships through quality, personalized interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
Store Manager
Smoothie King
Granite City
12.2021 - 06.2022
- Conduct Inventory Weekly
- Regularly review team member policies and ensure adherence to important policies
- Communicate policies and procedure changes to staff
- Generate weekly schedule
- Ensure there is appropriate staffing for every shift
- Monitor labor percentages and labor hours
- Consistently coach and train team members
- Check daily deposits for accuracy and take them to the bank
- Make sure every guest leaves happy.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
General Manager
Comfort Inn
Alton
03.2016 - 12.2021
- Maintained organized, safe and clean Hotel facility to keep productivity high and maximize customer satisfaction
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Provided exceptional service and assistance to guests upon check-in
- Increased customer service ratings through personable services
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely
- Developed departmental objectives, work schedules, budgets, and policies
- Verified that personal and payment information on guest accounts was accurate and complete
- Took deposits to bank daily
- Did payroll weekly and checked for accuracy
- Coded bills and sent to home office for payment
- Posted checks to Accounts Receivable and called past due accounts.
Guest Service Manager
Comfort Inn
Alton
05.1998 - 03.2016
- Efficiently resolved guest complaints and ensured that issues were addressed promptly
- Supervised front desk operations to ensure that all guests received superior customer service from hotel employees
- Investigated auditing discrepancies by reconciling cash drops and credit card transactions
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 72 hours
- Coordinated with housekeeping and maintenance to meet all guest needs
- Ran reports detailing daily actions
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Collaborated with various team members to ensure guest requests were addressed appropriately and timely
- Kept accounts in balance and ran daily reports to verify totals
- Created lasting relationships with guest that built loyalty and drove hotel revenue
- Balanced hotel accounts at the end of the day.
Guest Service Representative
Comfort Inn
Edwardsville
08.1995 - 05.1998
- Make reservations and check for accuracy
- Check Guest in and out and verify payment information
- Answer multiple phone lines in a timely manner
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Ran all daily reports
- Assisted guest with any needs they may have.
Education
High School Diploma -
Civic Memorial High School
05.1991
Associate of Science - Information Technology
Lewis and Clark Community College
Skills
- Relationship Building
- Customer service-oriented
- Deadline-oriented
- Conflict resolution
- Efficient multi-tasker
- Effective Leader
- Operations Management
- Organized
- Proficient in Microsoft Office
- Cash Handling
- Drawer Balancing
- Customer Relationship Building
- Regulatory Compliance
- Exceptional Customer Service
- Strong Work Ethic
- Friendly
References
References available upon request.
Timeline
Teller
Associated Bank
06.2022 - Current
Store Manager
Smoothie King
12.2021 - 06.2022
General Manager
Comfort Inn
03.2016 - 12.2021
Guest Service Manager
Comfort Inn
05.1998 - 03.2016
Guest Service Representative
Comfort Inn
08.1995 - 05.1998
High School Diploma -
Civic Memorial High School
Associate of Science - Information Technology
Lewis and Clark Community College