Angela Kelly

• Oversaw day-to-day production activities in accordance with business objectives.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Defined, implemented and revised operational policies and guidelines.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored budget and utilized operational resources.
• Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
• Provided documentation of processes to comply with regulations and company policies.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Supervised 17 employees at 4 sites, overseeing efficiency of staff/student ration consisting of 4 Unit Directors and 13 part-time employees.
• Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Managed daily operations of the Boys and Girls Clubs of Cumberland County organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
• Managed the responsibility of implementing and maintaining core functions of the Boys and Girls Clubs of Cumberland County organization to enable it to achieve its immediate and long-term goals and objectives which includes strategic planning, finance, fundraising and program delivery.
• Report and work collaboratively with the Board of
  Directors in leading the transformation of Boys and Girls Clubs of Cumberland County from its past stage to a more mature organization capable of delivering on its long-term objectives.
• Collaborate with BGCA and the Board of Directors to refine and implement the strategic plan while ensuring that the budget, staff, and priorities are aligned with the organization’s core mission.
• Cultivate a strong and transparent working relationship with the Board of Directors and
  ensure open communication about the measurement of financial, programmatic, and impact performance against stated milestones and goals.

• Provide profound leadership and direction to all salaried and administrative staff and ensure the continued development and management of a professional and efficient organization; establish effective decision-making processes that will enable the organization to achieve its long and short-term goals and objectives.
• Support and motivate the organization’s staff.
• Facilitate staff collaboration and strengthen internal communications with staff throughout the organization; create and promote a positive, work environment that supports consistency throughout the organization's strategy, operational methods, and data collection needs.
• Ensure the delivery of high-quality services while managing for current and future
growths.
• Oversee the financial status of the organization including developing long and short range financial plans, monitoring the budget and ensuring sound financial controls are in place; set financial priorities accurately to ensure the organization is operating in a manner that
supports the needs of the program and staff.
• Increase efficiencies and consistency throughout the organization by implementing and maintaining integrity of BGCA national youth programs as well as organization’s
standardized programs, services and program office marketing.
• Maximize the delivery of programs through new and existing clubs and partnerships.
• Engage directly in media outreach or managing assigned staff who would compile press releases and communicate with members of the press about the organization’s accomplishments
• Formulate and execute comprehensive marketing, branding and development strategies that will ensure consistency throughout the organization and enhance revenue from major donors, foundations, government agencies, and corporations as well as individuals.
• Ensure that the flow of funds permit the organization to make continuous progress towards the achievement of its mission and that those funds are allocated properly to
reflect present needs and future potential.
• Writing grant proposals
• Crafted annual budgets and allocating funds to carry out the mission of the organization.
• Coordinating the organization’s accounting systems and bookkeeping, as well as outsourced agencies and banking institutions.
• Continuous maintenance and overseeing of the organization’s duty toward its nonprofit tax exempt status, including audit requests and working with accountants or lawyers for compliance purposes.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Developed standard operating procedures for all administrative employees.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Sourced vendors for special project needs and negotiated contracts.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Approved regular payroll submissions for employees.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Conducted monthly inventories of raw materials and components on work floor.
• Recorded inventory sales into organization's weekly income report.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

• Open/close procedures; oversee staff of thirty-five employees; prep food items to be served for lunch and dinner; make bank deposits; handle customer complaints and queries; filter grease daily; account for all payments and perform clerical related duties of the restaurant; explain billing charges and policies; order food items and supplies twice a week for the restaurant; meet with food vendors and health and fire inspectors; off-loading delivery trucks; complete daily and weekly sales reports and cost sheets, and send to corporate office; complete weekly inventory of restaurant; weekly meet with District Manager regarding concerns of the restaurant, employees and sales reports; interview future employees for the restaurant; manage drive thru and inside restaurant registers; settle daily registers during various shifts; manage various shift stations cooking food for customers.

• Open/close procedures; prepare for breakfast, lunch and dinner meals; bake breads and cookies; prepare meats and vegetables as needed; manage staff and prepare shift schedule; meet and greet customers; explain specialty subway sandwiches; make sandwiches to customer preference; treat all customers with dignity and respect; handle cash and credit card payments from customers/businesses, account for all payments and perform clerical related duties of the restaurant; explain billing charges and policies; answer routine questions, respond to customers complaints; make bank deposits; handle staff complaints; meet monthly with Corporate Inspector and answered all questions/complaints; forward weekly reports to Corporate Headquarters; order/re-order subway products; displayed all marketing tools; stock ordered product in appropriate locations; receive/prepare telephone orders accordingly
• Online marketing; post and scheduled upcoming events for the team on the team’s website, various social media outlets and other community websites, type correspondence, handled collection of funds at games, great customer service at games and events, promoting games and events by meeting with various organizations, handed out printed flyers and talked about such events.

• Handled cash and credit card payments, accounted for all payments and perform related clerical duties of the business; treated all customers with dignity and respect; explained charges or billing policies; answer routine questions; handled and resolved customer’s complaints.

• Prepared divorce and separation petitions, affidavits, summons and other legal documents; prepared custody agreements, visitation rights for children; property settlement; and common law actions; prepared, organized and managed client files; court appearances with attorneys; faxed and mailed various types of correspondence; made and received calls from clients; draft final preparations of conveyances and mortgages; liaison with Real Estate Agents and Loan Officers to close settlement transactions
• Worked independently and without the need of supervision; function as office manager for partner attorneys; responsible for day-to-day operations of the office, and provided full staff support for over one thousand clients in over fifty countries; supervised and placed summer interns with attorneys; routinely handled unusual problems under difficult circumstances in an unsettled environment; interviewed and meet with clients; answer and receive calls from clients; dispatch telephone calls to various attorneys within the office.

• Prepared divorce and separation petitions, affidavits, summons and other legal documents; prepared custody agreements, visitation rights for children; property settlement; common law actions; prepared, organized and managed clients files; made court appearances with attorneys; faxed and mailed of various types of correspondence; made and received calls from clients; interviewed and meet with clients; drafted final preparation of conveyances and mortgages; liaison officer between the Real Estate Agents and Loan Officers to close transactions; dispatched telephone calls to various attorneys within the office
• Maintain all corporate books and accounts for clients, receive and disburse funds, and handle all corporate financial transactions in accordance with national accounting standards and accountants’ recommendations; provide the Accountant and the Board of Trustees with financial information as required; identify financial resources; prepared grant applications; assisted in fundraising campaigns; participated in the preparation and maintenance of the corporation’s budget; handled all billing and collection of funds; maintained a good financial and business relationship with banking institutions, credit card companies, securities brokers; and maintain good corporate relationships with companies doing business with the corporation; provided all forms and information to the Payroll Services and Accountants; coordinate and remit payment for all employees benefits.