Angela Kelly Selden
Fort Lauderdale
Summary
Results-driven leader with a proven history of driving revenue growth in large and mid-sized enterprises. Experienced CEO in software and technology-enabled services, specializing in mobile platforms for higher education and hospitality. Recognized for strategic vision and operational optimization, enhancing brand equity and organizational agility. Acclaimed corporate spokesperson with significant media presence and honored as Entrepreneur of the Year by alma mater.
Overview
23
23
years of professional experience
Work History
Chief Executive Officer
DIGARC, LLC
Lakeland
10.2016 - Current
- As market leader for over 14 years, DIGARC has enabled over 560 academic institutions to revolutionize the way they manage catalog and curriculum. The configurable, cloud-based, single instance multi-tenant software products streamline complex curriculum approval processes, and enable students and registrars to search, customize, modify and audit course catalogs for programs, degrees and courses. Majority-owned by Bay Area-based Serent Capital.
Co-Founder and Chairman
DinerIQ.com
Fort Lauderdale
08.2015 - Current
- DinerIQ, a mobile marketing technology platform for restaurants, seamlessly integrates existing restaurant POS systems, hardware and merchant accounts into its applications and dashboards, resulting in simplified operations, enhanced dining experiences, and increased profits. The modular platform’s current offerings include Order- and Pay-at-the-table, real-time Floor Management, CRM, loyalty, personalized Guest Management and Analytics.
Interim Chief Executive Officer / Executive Chairman
SKYBRIDGE AMERICAS
Minneapolis
07.2015 - Current
- Led development of a four-year repositioning of company’s market segmentation, go-to-market strategy, operations and infrastructure to more than double the company’s revenue and increase EBITDA 10 times.
- Migrating Contact Center’s IT infrastructure to the cloud to variablize costs and enable acceleration of an at-home workforce model, while launching SkyAssist, a new market technology built to deliver perfect voice-delivered script compliance to multiple customers concurrently.
- Replacing antiquated, home-grown Fulfillment IT infrastructure and driving adoption of lean operational practices and space optimization within Fulfillment to improve results and reduce costs.
- Assessing talent, hiring core talent gaps (CEO and business development), recommitting existing leadership team, developing a multi-year recruiting strategy, reinventing performance / rewards processes.
- Delivering award-winning, global contact center and product fulfillment solutions. Distinguished by the longevity of serving some of the world’s most recognized brands, including Allstate, Coca-Cola, Ferrari. Privately owned.
Board / Audit Committee Member
Talent Wave
Foster City
07.2015 - Current
- Majority-owned by Bay Area-based private equity firm, Serent Capital, Talent Wave is a leading provider of independent contractor compliance and workforce management solutions. Talent Wave applies expertise, proprietary technology, and process excellence to help clients to lower costs while gaining greater visibility into contingent worker spending and productivity, and complying with all government regulations.
Chief Executive Officer/Executive in Residence
WORKFORCE INSIGHT, LLC / BAIRD CAPITAL
Denver
04.2013 - 04.2015
- Developed and pitched the largest deals in company history ($220M in gross margin improvement for client; $20M in revenue for the company) and second-largest deal ($5.8M revenue for the company).
- Posted near-record revenue in 1Q15 (non-peak; fourth quarter of investment); eliminated $1.35M of cost.
- Transformed the go-to-market strategy, offerings and market messaging to support investment thesis.
- Redefined organizational structure and job roles; recruited new leadership team; launched new total rewards compensation and commission program tied to newly defined performance management program.
- A leading global provider of strategic workforce management consulting, analytics and managed services, Workforce Insight has enabled over 225 customers, including 12 Fortune 100 organizations, to realize significant productivity improvements by aligning labor with business demand, supporting compliance with government regulations and labor contracts, and achieving financial benefits totaling hundreds of millions of dollars. Baird Capital is a global venture capital, growth equity and private equity investment firm focused on the investment in more than 300 high-growth, technology-enabled services companies in the Business Services, Healthcare, and Industrial and Consumer Products sectors worldwide.
Executive Chairman
CALL ASSISTANT/STRATEGIC FUNDRAISING, INC.
St. Paul
07.2013 - 03.2015
- Led efforts to expand business development focus toward commercial clients while streamlining and upgrading operating processes.
- Advised Chief Executive Officer on setting the strategic agenda, sourcing talent, prioritizing markets/client prospects, evaluating acquisition targets, and delivering client and investor operating results.
- Majority-owned by Bay Area-based Serent Capital, CA/SFI was a global call-center platform and services business that partnered with not-for-profit organizations to assist in individual donor acquisition and appeals. Acquired a complementary business with a proprietary technology platform to deliver an ideal script to prospects each time.
Executive Co-Chairman
ARISE VIRTUAL SOLUTIONS, INC.
Miramar
09.2011 - 06.2013
- Developed go-to-market strategy, product offerings, brand messaging, customer lead generation and business-to-business strategies.
- Developed, prepared and completed investor book in conjunction with third party advisory firm.
- Engaged lobbying firms, influenced national insourcing and FCC digital literacy policies, and represented Arise on multiple trips to Capitol Hill and the White House.
- Appeared on CNN, Good Morning America, Fox News, CNBC, MSNBC, and quoted and interviewed in the New York Times, Washington Post, USA Today, Wall Street Journal, Forbes and Money Magazine.
- Recruited by Accretive, LLC, a New York City private equity firm, to turn around and grow the at-home contact center company and accelerate global adoption of this new-to-market contact center delivery model.
P&L Leader– North America Consumer and Industrial Products
ACCENTURE
Minneapolis
08.2002 - 07.2005
- In three years, doubled North America Products (Automotive and Industrial Equipment, Retail, Consumer Goods, Transportation, and Travel Services) from $270M revenue business to $535M.
- Transformed a team of over 100 Accenture Senior Executives and 1200 consultants to accelerate Accenture’s outsourcing footprint, build innovative ways to unlock new value for clients and deliver with excellence consistently.
- Built North America Consumer and Industrial Products from $270M to $535M in three years.
- Transformed the portfolio strategy of the business from 90% of revenue derived from consulting to a 50/50 mix of consulting and outsourcing services by forging new BPO relationships with Best Buy, Levi Strauss, John Deere, The Walgreen Company, Miller Brewing, and Interstate Bakeries Corp.
- Co-led the global transformation of Accenture’s Senior Executive development and rewards initiative, over-hauling its partner structure to more closely align with its public company status.
- Delivered major contract sales totaling more than $2B in revenue for Accenture and produced over $5B in client benefits for several Fortune 500 companies.
Education
Entrepreneur of the Year -
University of St. Thomas
St. Paul, MN05.2012
B.A. - Accounting, Computer Science
University of St. Thomas
St. Paul, MN05.1987
Skills
- Strategic planning
- Financial forecasting
- Operational management
- Technology integration
- Regulatory compliance
- Performance metrics
- Change management
- Team leadership
- Stakeholder engagement
Community
- University of St. Thomas, Executive Committee of the Strategic Board of Governors, 2012, Present
- Pine Crest School, Co-Chair, Pine Crest Auction, 2014, 2016, Raising $1M for Need-based Scholarship
Timeline
Chief Executive Officer
DIGARC, LLC
10.2016 - Current
Co-Founder and Chairman
DinerIQ.com
08.2015 - Current
Interim Chief Executive Officer / Executive Chairman
SKYBRIDGE AMERICAS
07.2015 - Current
Board / Audit Committee Member
Talent Wave
07.2015 - Current
Executive Chairman
CALL ASSISTANT/STRATEGIC FUNDRAISING, INC.
07.2013 - 03.2015
Chief Executive Officer/Executive in Residence
WORKFORCE INSIGHT, LLC / BAIRD CAPITAL
04.2013 - 04.2015
Executive Co-Chairman
ARISE VIRTUAL SOLUTIONS, INC.
09.2011 - 06.2013
P&L Leader– North America Consumer and Industrial Products
ACCENTURE
08.2002 - 07.2005
Entrepreneur of the Year -
University of St. Thomas
B.A. - Accounting, Computer Science
University of St. Thomas