Angela Kent
Modesto,CA
Summary
Dynamic Assistant Manager with extensive experience at Barbours Save Center, excelling in staff management and operations oversight. Proven track record in enhancing team productivity and customer satisfaction through strategic planning and effective coaching. Skilled in financial management and fostering a positive and safe work environment, leading to exceptional customer experiences .
Overview
35
35
years of professional experience
Work History
Supervisor/Lead Emergency Dispatcher
Stanislaus County Regional 911
01.2005 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Office Manager Scheduling Coordinator
Dr Ronald Champion
03.2000 - 12.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Assistant Store Manager
Barbours Save Center
01.1989 - 05.2000
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Associate of Arts -
Modesto Junior College
Modesto, CASkills
- Staff management
- Customer service
- Strategic planning
- Inventory control
- Staff development
- Operations management
- Schedule development
- Inventory oversight
- Business administration
- Financial management
- Waste reduction
- Data analytics
- Safety protocols
- Coaching and mentoring
- Task delegation
- Quality control
- Documentation and reporting
- Workflow management
Languages
English
Native or Bilingual
Timeline
Supervisor/Lead Emergency Dispatcher
Stanislaus County Regional 911
01.2005 - 10.2023
Office Manager Scheduling Coordinator
Dr Ronald Champion
03.2000 - 12.2004
Assistant Store Manager
Barbours Save Center
01.1989 - 05.2000
Associate of Arts -
Modesto Junior College
Similar Profiles
Jordan ReiersenJordan Reiersen
911 Telecommunicator at Pinellas County Regional 911911 Telecommunicator at Pinellas County Regional 911
Kristie ArriagadaKristie Arriagada
911 Public Safety Telecommunicator at Pinellas County Regional 911911 Public Safety Telecommunicator at Pinellas County Regional 911
Amanda IannoneAmanda Iannone
Public Safety Telecommunicator at Pinellas County Regional 911Public Safety Telecommunicator at Pinellas County Regional 911
Gregory BrockmanGregory Brockman
Agricultural / Weights & Measures Inspector at Stanislaus County AgriculturalAgricultural / Weights & Measures Inspector at Stanislaus County Agricultural
Jack VasquezJack Vasquez
Animal Shelter Volunteer at Stanislaus County Animal ShelterAnimal Shelter Volunteer at Stanislaus County Animal Shelter