Angela Key
Janesville,WI
Summary
Proven office administrator with 10 years of experience seeks an opportunity to put organization, communication, and computer skills along with medical billing/coding training to work in a healthcare setting. Positive "can do" attitude drives job performance to consistently exceed customer and employer expectations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Inpatient Coder
UHC/Optum
06.2022 - Current
- Ensured accuracy in medical coding by reviewing patient records and relevant documentation.
- Improved billing processes by accurately coding inpatient procedures.
- Reviewed medical records to ensure compliance with coding standards and regulations.
- Achieved coding efficiency by maintaining up-to-date knowledge of coding guidelines.
- Demonstrated proficiency in ICD coding for inpatient procedures.
- Contributed to improved patient record management through accurate coding.
- Collaborated with billing department to resolve coding-related issues.
- Supported quality improvement initiatives by ensuring accuracy in coding.
- Maintained compliance with industry standards and regulatory guidelines through continuous education on updates to ICD-10-CM/PCS codes and Coding Clinic guidance.
- Enhanced the accuracy of medical coding by consistently reviewing and validating medical records for inpatient services.
- Received hands on experience with various coding applications, including, but not limited to 3M Encoder, computer assisted coding, the Medicare Database (Part B), Medicare Policies (Part A & B).
Medical Coding Specialist
UW Health
01.2021 - 06.2022
- Ensured accuracy in medical coding by reviewing patient records and relevant documentation.
- Reviewed medical records to ensure compliance with coding standards and regulations.
- Achieved coding efficiency by maintaining up-to-date knowledge of coding guidelines.
- Contributed to improved patient record management through accurate coding.
- Collaborated with billing department to resolve coding-related issues.
- Supported quality improvement initiatives by ensuring accuracy in coding.
- Maintained compliance with industry standards and regulatory guidelines through continuous education on updates to ICD-10-CM and CPT codes and Coding Clinic guidance.
- Enhanced the accuracy of medical coding by consistently reviewing and validating medical records
- Received hands on experience with various coding applications, including, but not limited to 3M Encoder, computer assisted coding, the Medicare Database (Part B), Medicare Policies (Part A & B).
Physician Coder
Medkoder LLC
09.2019 - 01.2021
- Ensured accuracy in medical coding by reviewing patient records and relevant documentation.
- Reviewed medical records to ensure compliance with coding standards and regulations.
- Achieved coding efficiency by maintaining up-to-date knowledge of coding guidelines.
- Contributed to improved patient record management through accurate coding.
- Collaborated with billing department to resolve coding-related issues.
- Supported quality improvement initiatives by ensuring accuracy in coding.
- Maintained compliance with industry standards and regulatory guidelines through continuous education on updates to ICD-10-CM and CPT codes and Coding Clinic guidance.
- Enhanced the accuracy of medical coding by consistently reviewing and validating medical records
- Received hands on experience with various coding applications, including, but not limited to 3M Encoder, computer assisted coding, the Medicare Database (Part B), Medicare Policies (Part A & B).
Medical Coding Specialist
UW Health
10.2014 - 09.2019
- Ensured accuracy in medical coding by reviewing patient records and relevant documentation.
- Reviewed medical records to ensure compliance with coding standards and regulations.
- Achieved coding efficiency by maintaining up-to-date knowledge of coding guidelines.
- Contributed to improved patient record management through accurate coding.
- Collaborated with billing department to resolve coding-related issues.
- Supported quality improvement initiatives by ensuring accuracy in coding.
- Maintained compliance with industry standards and regulatory guidelines through continuous education on updates to ICD-10-CM and CPT codes and Coding Clinic guidance.
- Enhanced the accuracy of medical coding by consistently reviewing and validating medical records
- Received hands on experience with various coding applications, including, but not limited to 3M Encoder, computer assisted coding, the Medicare Database (Part B), Medicare Policies (Part A & B).
Outpatient Coder
Dean Health System
08.2013 - 10.2014
- Ensured accuracy in medical coding by reviewing patient records and relevant documentation.
- Reviewed medical records to ensure compliance with coding standards and regulations.
- Achieved coding efficiency by maintaining up-to-date knowledge of coding guidelines.
- Contributed to improved patient record management through accurate coding.
- Collaborated with billing department to resolve coding-related issues.
- Supported quality improvement initiatives by ensuring accuracy in coding.
- Maintained compliance with industry standards and regulatory guidelines through continuous education on updates to ICD-10-CM and CPT codes and Coding Clinic guidance.
- Enhanced the accuracy of medical coding by consistently reviewing and validating medical records
- Received hands on experience with various coding applications, including, but not limited to 3M Encoder, computer assisted coding, the Medicare Database (Part B), Medicare Policies (Part A & B).
Medical Coding Apprentice
UW Hospital and Clinics
01.2013 - 06.2013
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Received practice with outpatient coding, inpatient coding, surgical procedures, ICD-9-CM Coding, & ICD-10-CM Coding & CPT.
Licensed Customer Service Representative
Weis Insurance
05.2008 - 02.2013
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
- Proactively identified potential issues, escalating them when necessary for prompt resolution while maintaining clear communication with affected parties.
- Participated in ongoing training programs to continuously enhance skills, knowledge base, and overall performance as a Licensed Customer Service Representative.
- Worked effectively in fast-paced environments.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.`
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Personal Risk Manager
TRICOR Insurance
09.2004 - 05.2008
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Developed risk management strategies to safeguard company's assets.
- Reduced financial exposure by identifying and assessing potential risks.
- Assessed insurance coverage to ensure adequate protection against risks.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Sales Producer
Allstate
07.2003 - 09.2004
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Production Technician/Material Tester
Frito-Lay
08.2000 - 07.2003
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
- Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
Receptionist
Cain Dental
12.1999 - 08.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Department Manager
Wal-Mart
06.1997 - 08.2000
Education
Associate of Science - Medical Billing and Insurance Coding
Herzing University
Madison, WI12.2012
Skills
- Medical terminology
- Data accuracy
- Clinical documentation
- Patient records
- Healthcare regulations
- Electronic health records
- Problem solving
- Time management
- Detail orientation
- Communication skills
- Team collaboration
- Analytical skills
- Coding guidelines
- Data entry
- Patient confidentiality
- Insurance claims
- Medical billing
- Coding software
- Documentation review
- Coding accuracy
- Health information
- ICD-10-cM coding & ICD-9-cM coding
- HIPAA compliance
- Medical record review
- Procedural coding
- Diagnostic coding
- Continuing education
- Inpatient coding guidelines
- Computer-assisted coding
- Encoder software
- Anatomy and physiology
- ICD-10-pCS coding
- Medical necessity
- Insurance coding (ICD-9 and CPT)
- Knowledgeable in Excel, Microsoft, Microsoft outlook
- Inpatient records coding
- Conflict resolution
- Attention to detail
Certification
- CPC, 2013
- COC, 2014
- CPC-H
- COC
Timeline
Senior Inpatient Coder
UHC/Optum
06.2022 - Current
Medical Coding Specialist
UW Health
01.2021 - 06.2022
Physician Coder
Medkoder LLC
09.2019 - 01.2021
Medical Coding Specialist
UW Health
10.2014 - 09.2019
Outpatient Coder
Dean Health System
08.2013 - 10.2014
Medical Coding Apprentice
UW Hospital and Clinics
01.2013 - 06.2013
Licensed Customer Service Representative
Weis Insurance
05.2008 - 02.2013
Personal Risk Manager
TRICOR Insurance
09.2004 - 05.2008
Sales Producer
Allstate
07.2003 - 09.2004
Production Technician/Material Tester
Frito-Lay
08.2000 - 07.2003
Receptionist
Cain Dental
12.1999 - 08.2000
Department Manager
Wal-Mart
06.1997 - 08.2000
Associate of Science - Medical Billing and Insurance Coding
Herzing University
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