Angela Keyes, RN, MSN

• Partnered with team physicians, nursing staff, and additional healthcare professionals to provide care, monitor health conditions, plan long-term needs, administer medication, utilize medical equipment, perform minor operations, and advise patients and family members on illness, treatments, and continued care.
• Assessed patient care needs accurately and promptly while managing multiple cases simultaneously and prioritizing needs continually.
• Maximized efficiency without compromising quality of care or compliance objectives related to hospital rules and regulations.
• Positioned as team lead and subject matter expert pertaining to emergency medicine and trauma.
  
• Provided strong leadership and guidance to nurses.
• Collaborated with department managers to correct problems and improve services.
• Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.

• Coordinated with healthcare team to establish, enact and evaluate patient care plans.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Maintained records management system to process personnel information and produce reports.
• Maintained communication and transparency with governing boards, department heads and medical staff.
• Recruited, hired and trained new medical and facility staff.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Maintained awareness of government regulations, health insurance changes and financing options.
• Directed, supervised and evaluated medical, clerical or maintenance personnel.
• Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.

• Function as direct extension of regional care director in matters relative to leading and supporting local care coordinators (LCC) achievement of goals established through Patient-Centered Medical Home Model (PCMH).
• Act as subject matter expert in PCMH by supporting team of six LCCs in development of strategies to partner with care providers and members on patient outcome improvement initiative, while bending the cost curve for homebound patients.
• Attend provider appointments, in support of LCCs objectives, to develop, improve, reinforce, and sustain strong rapport throughout healthcare organizations.
• Facilitate opportunities for LCCs goal attainment across activations and TCCI benefits increases, emphasizing long-term medical costs reduction.

Local Care Coordinator

• Developed interdisciplinary care plan which coordinated information and requirements with providers, resolved issues affecting progression, fostered peer support, and educated support persons in proper and necessary methods of care.
• Maintained patient care database by entering new information upon availability.
• Implemented strategies to bend the cost curve on patient spending while reducing new and recurrent hospitalizations.

• Collaborated with interdisciplinary team to strategize patients’ assessments, symptoms, needs, and wishes to devise remedial treatments for varied illnesses.
• Served as Charge Nurse for units focused on staff support and leadership while managing and organizing unit beds and nurse staffing.
• Worked with diverse patient populations throughout facility, not limited to heart care, ICU, IMC, and oncology.
  

• Coordinated with physicians and various healthcare professionals to create, implement, and fulfill customized care plans, treatments, and medications.
• Altered patients’ medication appropriately through evaluation of conditions and responses.
• Discussed treatments with pharmacists and physicians to address critical cases while providing guidance on health maintenance and disease prevention.
• Circulated nursing functions throughout multiple hospital areas, geriatric, stroke, respiratory, sub-acute or rehab, and hospice care.

• Educated diverse student group, through pedagogical approach, in all areas of Fundamentals and Medical Surgical Nursing within clinical practice.
• Optimized pre- and post-conference schedule to facilitate additional teaching opportunities which correlated theoretical lessons with hands-on clinical experience.
• Fostered mentorships between new student nurses and graduates of the nursing program.