Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela K. Heidlebaugh

New Ross,IN

Summary

Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization. Accomplished professional with proven track record of successfully managing office operations and providing exceptional customer service to clients. Experienced in implementing office procedures, leading staff, and managing budgets. Committed to utilizing strong organizational, interpersonal and communication skills to ensure efficient operational processes.

Overview

38
38
years of professional experience

Work History

Switchboard Operator

OrthoIndy
04.2024 - Current
  • Connected callers with appropriate professional, department, or business.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.

Administrative & Delivery Assistant

Rader and Rader CPA's
02.2020 - 06.2021
  • Answered phones scheduled appointments.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
  • Identified ways to improve efficiency in operations and implemented process changes.
  • Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
  • Met deadlines while maintaining high-quality deliverables

Administrative & Delivery Assistant

Donovan Certified Public Accountants
01.2017 - 06.2019
  • Answered phones scheduled appointments.
  • Reviewed tax return with client.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Participated in ongoing training to enhance own job skills and knowledge.
  • Managed and coordinated multiple projects while ensuring timely completion.


Insurance Billing Consultant

Bailey Family Dental
07.2016 - 01.2017
  • Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
  • Processed payments for premiums, deductibles, and copayments as needed.
  • Responded quickly and effectively to emails from customers regarding their accounts or requests for additional information.
  • Reviewed insurance policy to determine coverage

Lunch Coordinator

Kingsway Christian School
08.2013 - 06.2016
  • Supervised daily operations of the lunchroom, including food preparation and serving staff.
  • Maintained compliance with all safety regulations, health codes, and sanitation standards.
  • Managed inventory levels to prevent shortages or overages of products or supplies

Homemaker

Heidlebaugh Household
06.2001 - 08.2013

Billing Office/Insurance Follow

St. Claire Medical Center
09.1999 - 06.2001
  • Answered phones professionally in accordance with organizational protocols.
  • Handled cash and credit card payments with accuracy. Maintained accurate records of all incoming calls, messages, and visitors.
  • Answered questions about organization and provided callers with address, directions, and other information.
  • Follow up with insurance companies to get claim paid.

Receptionist/Accounting Clerk

Crown Cork & Seal
11.1986 - 08.2000
  • Payroll/ Accounts Payable.
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.

Education

general diploma -

North Montgomery High School
Crawfordsville, IN

Skills

  • Strong computer skills in Microsoft 365 Software and Google Office Software
  • Analytical and detail oriented
  • Effective front desk duties including assisting clients, answering phones, and problem solving
  • Knowledgeable of individual, business, payroll, and property tax return

Timeline

Switchboard Operator

OrthoIndy
04.2024 - Current

Administrative & Delivery Assistant

Rader and Rader CPA's
02.2020 - 06.2021

Administrative & Delivery Assistant

Donovan Certified Public Accountants
01.2017 - 06.2019

Insurance Billing Consultant

Bailey Family Dental
07.2016 - 01.2017

Lunch Coordinator

Kingsway Christian School
08.2013 - 06.2016

Homemaker

Heidlebaugh Household
06.2001 - 08.2013

Billing Office/Insurance Follow

St. Claire Medical Center
09.1999 - 06.2001

Receptionist/Accounting Clerk

Crown Cork & Seal
11.1986 - 08.2000

general diploma -

North Montgomery High School
Angela K. Heidlebaugh