Angela Kidd-Hinkle
Overland Park,Kansas
Summary
Highly efficient, SME-level business/revenue assurance analyst with more than 26 years of experience. Self-motivated team player with excellent work prioritization, communication and documentation skills. Proficient in working on project teams throughout requirements, development, testing and production implementation phases. Experienced liaison in working with Network, IT and back-office billing system teams. Talented professional considered knowledgeable leader and dedicated problem solver.
Overview
26
26
years of professional experience
Work History
Project/Program MGR III & Business Assurance Manager
Sprint/T-Mobile
10.2013 - Current
- Led efforts to successfully implement multiple new audits, which provided oversight of TMO usage processing, including two mediation systems and multiple billers. Audits cover 20 billion records per day.
- Created specific, SQL-based development specifications, tested new tables and formulas, created M&Ps and cross-trained team members.
- Managed multiple strategic projects and numerous internal team initiatives.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Created business rules and managed all usage-related exceptions for the project that moved subscribers off legacy Sprint billing onto T-Mobile's biller.
- Researched and resolved usage-related billing inquiries.
- Demonstrated strong writing and presentation skills to develop comprehensive memorandums and executive summaries for leadership.
- Evaluated new AI-based analytics tool.
Revenue Assurance Supervisor
Sprint
01.2001 - 10.2013
- Supervised two teams, each with 4-9 team members.
- Supervised team responsible for ensuring the integrity of Sprint's usage stream by monitoring CDR flow from network to billing.
- Ensured key controls met SOX-compliant standards and implemented recommendations resulting from annual audits.
- Ensured all SOX self-testing was complete, accurate and timely.
- Complied with established internal controls and policies.
- Coordinated and conducted regular staff and one-on-one meetings to ensure team objectives were met.
Message Processing Analyst/MAF Rev. Ops Analyst
Sprint
04.1997 - 01.2001
- Performed detailed research on CDRs failing validation in mediation and billing, applying prompt and appropriate corrective actions to reduce lost billing revenue.
- Created timely and accurate entries for usage-based tables to ensure non-billable CDRs would drop and billable CDRs would successfully guide and rate within billing.
- Created business requirements for mediation rules logic additions.
Education
Bachelor of Science - Business Administration
University of Missouri - Columbia
Columbia, MOSkills
- Oracle SQL Developer/Microsoft SQL Management Studio
- MS Office Suite
- Multiple vendor-specific revenue assurance automated tools
- Creating detailed specifications for new tables and audit controls
- Writing M&Ps and other reference documentation
- Project Management
- Root cause analysis
Timeline
Project/Program MGR III & Business Assurance Manager
Sprint/T-Mobile
10.2013 - Current
Revenue Assurance Supervisor
Sprint
01.2001 - 10.2013
Message Processing Analyst/MAF Rev. Ops Analyst
Sprint
04.1997 - 01.2001
Bachelor of Science - Business Administration
University of Missouri - Columbia