Angela Kilpatrick
Shift Lead
Portland,OR
Summary
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work History
Shift Lead
Walgreens
Portland, OR
09.2022 - Current
- Open and close store independently, ensuring security and efficiency.
- Guide team of 5-10 in order processing, enhancing workflow and accuracy.
- Manage cash transactions and reconciliation with precision.
- Ensure compliance with laws for regulated items, maintaining standards.
- Oversee inventory, addressing exceptions and reverse logistics effectively.
- Completed store opening and closing procedures and balanced tills.
Assistant Shift Manager
Waffle House
Montgomery & Greenville, Alabama
03.2016 - 07.2022
- Managed staff training, enhancing team efficiency and service quality.
- Ensured food safety standards, maintaining a clean, compliant kitchen.
- Handled inventory, payroll, and cash, ensuring accurate financial records.
- Contributed to $1.5M in sales, supporting business growth.
- Fostered a professional work environment, improving customer satisfaction.
Lead Night Auditor
Hampton Inn
Greenville, AL
01.2014 - 12.2015
- Oversaw night audit process, ensuring accurate financial records and guest satisfaction.
- Resolved guest issues promptly, enhancing overall satisfaction and loyalty.
- Supported team during peak hours, improving workflow and efficiency.
- Managed cash reconciliation, maintaining financial accuracy and accountability.
- Optimized on boarding for new staff, fostering seamless team integration.
- Assisted management in decision-making by providing accurate data analysis on room occupancy rates and revenue trends for the 69 available rooms.
Lead Photo Technician
Walgreens
Greenville, AL
09.2010 - 10.2013
- Ensured optimal photo equipment function, enhancing service quality and customer satisfaction.
- Delivered exceptional customer service, fostering repeat business and positive reviews.
- Resolved conflicts effectively, maintaining a harmonious workplace and customer relations.
- Trained staff on equipment use and troubleshooting, boosting team efficiency and knowledge.
- Handled negative and photo processing, typically exceeding 1500 prints per week.
Education
Computer Science -
Troy University
Troy, Alabama 08.2006 - 05.2008
High School Diploma -
Crenshaw Christian Academy
Luverne, AL 08.1995 - 05.2006
Skills
- Microsoft Office Proficiency
- Experienced in Adobe Photoshop
- Digital Content Creation
- Specialized Writing Skills
- Data Interpretation
- Accurate Data Entry
- Rate Analysis
- Employee Onboarding
- Payroll Management
- Human Resources Data Management
- Workflow Optimization
Pronouns
She/They
Timeline
Shift Lead
Walgreens
09.2022 - Current
Assistant Shift Manager
Waffle House
03.2016 - 07.2022
Lead Night Auditor
Hampton Inn
01.2014 - 12.2015
Lead Photo Technician
Walgreens
09.2010 - 10.2013
Computer Science -
Troy University
08.2006 - 05.2008
High School Diploma -
Crenshaw Christian Academy
08.1995 - 05.2006
Similar Profiles
Gunner SmithsonGunner Smithson
Team Lead at WalgreensTeam Lead at Walgreens
David FroelichDavid Froelich
Store Manager at WalgreensStore Manager at Walgreens
Adam LoechlAdam Loechl
District Manager of Pharmacy and Retail Operations at WalgreensDistrict Manager of Pharmacy and Retail Operations at Walgreens