Angela Kilpatrick
Woodford,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
SAIC
02.2019 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Coached team members on productivity strategies to accomplish challenging goals.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
Service Desk Manager
RCG Consulting Services
12.2016 - 02.2019
- Developed a high-performing team by providing coaching, mentoring, and regular performance feedback.
- Developed IT policies and procedures that helped standardize processes across the organization for better consistency in service delivery.
- Implemented an effective knowledge management system for quicker issue resolution and increased productivity.
- Enhanced customer satisfaction with timely issue resolution and effective communication skills.
- Created a positive work environment through transparent communication, employee engagement initiatives, and accessible leadership style.
- Managed vendor relationships to ensure timely delivery of hardware, software, and support services at competitive prices.
- Improved service desk efficiency by streamlining processes and implementing best practices.
- Fostered a culture of continuous learning among team members through ongoing professional development opportunities and knowledge sharing sessions.
- Optimized resource allocation by regularly reviewing team workload and adjusting schedules as needed.
- Collaborated with cross-functional teams to address complex technical challenges and improve overall service quality.
- Established clear performance metrics for continuous improvement in both individual and team performance levels.
Education
High School Diploma -
Groveton High School
Alexandria, VASkills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Team leadership and direction
- Decision-Making
- Project Coordination
- Critical Thinking
- Training and Development
- Attention to Detail
- Operations Management
- Stakeholder Communications
Certification
ITIL v3 and v4 foundation
Leadership course
Timeline
Program Manager
SAIC
02.2019 - Current
Service Desk Manager
RCG Consulting Services
12.2016 - 02.2019
High School Diploma -
Groveton High School