Angela Kinch
Cheektowaga,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Office Manager/Recruiter/Business Development
Express Employment Professionals
07.2016 - Current
- Manage day to day operations, maintaining and increasing the efficiency of the business
- Making sure that all operations run smoothly and align with quality standards
- Identifying potential problems and points of friction and working to find solutions to maximize efficiency and revenue
- Identifying opportunities to expand or shift courses to take advantage of changes in the market
- Participate in quarterly strategic meetings
- Monitor and apply HR recruiting best practices.
- Posting job ads and conducting interviews to extending offers and onboarding new hires.
- ·Source and recruit candidates by using databases, social media etc.
- Assess applicants’ relevant knowledge, skills, soft skills, experience, and aptitudes.
- ·Onboard new employees to become fully integrated.
- E-Verify, background screening and drug testing, track time and attendance.
- Schedule/Coordinate interviews with hiring managers.
- Extend job offers to candidates.
- Identify the needs of prospects, and suggest appropriate products or services
- Build long-term, trusting relationships with prospects to qualify leads as sales opportunities.
- Proactively seek new business opportunities in the market.
- Set up meetings or calls between (prospective) customers and sales executives.
- Prepare contracts, negotiate pricing, establish screening process
Customer Service Representative
Laub International
02.2015 - 07.2016
- Data Entry
- Prepare monthly, and daily invoices
- Track and reconcile inventory
- Prepare orders for warehouse pickers
- Shipping and Receiving
- Enter orders into WorldShip and UPS
- Create bill of ladings.
Accounts Receivable/Collections
YRCW Freight
10.2013 - 02.2015
- Responsible for Portfolio of $5.1 million
- Customer Service
- Research and correct billing issues
- Processing Payments
- Training new hires.
Marketing Senior Supervisor
Bluegreen Resorts
05.2009 - 06.2013
- Meet daily, weekly, monthly budgets
- Manage 25+ employees
- Recruit, motivate, and train agents
- Work closely with the Director of Marketing and Director of Sales
- Generate leads for sales agents.
Manager/Reservations
Aardvark Cabin Rentals
01.2007 - 01.2008
- Manage a team of 10+ employees
- Scout new cabins to add to rental program
- Work closely with vendors, and cabin owners updating and maintaining cabins
- Handle all customers, and owner complaints
- Oversee cleaning services and maintenance department
- Payroll, and billing
- Handle all hiring and terminations
- Order and control inventory.
Manufacturing and Shipping and Receiving
TRW Fuji Valve
01.2002 - 01.2006
- Inspect car valves
- Conduct hourly and nightly audits
- Run a production line and meet nightly quota
- Repair production line as needed
- Package and inspect car valves
- Unload/load trucks as shipments come in or need to be sent out, use of Forklift, and pallet jack
- Prepare correct paperwork for each shipment.
Education
High School Diploma -
Sevier County High School
Sevierville, TN02.2002
Skills
- Leadership Training
- Customer Service
- Staff Training
- Time Management
- Staff Hiring
- Scheduling
- Customer Relations
- Decision-Making
- Operations Management
- Performance Evaluations
- Recruitment
- Staff Scheduling
- Business Development
Accomplishments
- Certified Course Completion/Ongoing Education:
- Express Employment Professionals
- Leadership Academy Program.
- Inside/Outside Sales Program.
- Business Development Program.
Certification
- Express University Leadership Academy
- Express University Business Development
- Express University Inside/Outside Sales
Timeline
Office Manager/Recruiter/Business Development
Express Employment Professionals
07.2016 - Current
Customer Service Representative
Laub International
02.2015 - 07.2016
Accounts Receivable/Collections
YRCW Freight
10.2013 - 02.2015
Marketing Senior Supervisor
Bluegreen Resorts
05.2009 - 06.2013
Manager/Reservations
Aardvark Cabin Rentals
01.2007 - 01.2008
Manufacturing and Shipping and Receiving
TRW Fuji Valve
01.2002 - 01.2006
High School Diploma -
Sevier County High School