Angela King
West Helena,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Enrollment Representative 1
Humana
09.2023 - 12.2023
- Processed applications from members, enrolled them on company platforms, and transmits enrollment to the Center for Medicare and Medicaid Services.
- Reviewed reports and made adjustments, additions, and deletions based on CMS regulations.
- Managed and reported a daily inventory.
- Resolved issues, inquiries, and concerns from members while demonstrating empathy and compassion for individual needs, attention to detail, and collaborating with other team members are critical success factors for the role.
- Updated, entered and reviewed customer data.
- Communicated effectively and confidently with all internal/external customers.
- Ensured all inquires are resolved as quickly as possible, leveraging all resources across the company while demonstrating a high level of professionalism.
- Reached out to members, periodically, to confirm and/or verify confidential information.
- Maintained detailed and accurate records between multiple databases and programs.
Customer Service Associate
Results CX
12.2022 - 02.2023
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
TTEC
11.2021 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
Education
Bachelor of Arts - General Studies
Southern New Hampshire University
Manchester, NH12.2022
Skills
- Excellent Phone Demeanor
- Applicant Screening
- Number-Savvy
- Provider Relations
- Customer Service Background
- Data Entry Skills
- Complaint Resolution
- Inbound and Outbound Calls
- Application Verification
- CRM Software
- Critical Thinking
Timeline
Enrollment Representative 1
Humana
09.2023 - 12.2023
Customer Service Associate
Results CX
12.2022 - 02.2023
Customer Service Representative
TTEC
11.2021 - 03.2022
Bachelor of Arts - General Studies
Southern New Hampshire University
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