Summary
Overview
Work History
Education
Skills
Timeline
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Angela Kinsey

Dacono,CO

Summary

Adept at driving continuous quality improvement and maintaining patient confidentiality, I leveraged advanced math skills and sterile technique to enhance service quality at CommonSpirit Health. Trained in chemotherapy preparation, my tenure at Walgreens showcased my ability to resolve complex billing issues, demonstrating both technical proficiency and exceptional customer service acumen.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

34
34
years of professional experience

Work History

Inpatient Certified Pharmacy Technician

CommonSpirit Health
01.2015 - Current
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Counted, measured and compounded medications following standard procedures.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Senior Pharmacy Technician

Walgreens
10.2009 - 12.2014
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated verification and filling of more than 800 daily prescriptions in high-volume retail pharmacy environment.

Customer Service Manager

McQueary Brothers Drug Wholesalers
04.2001 - 10.2008
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Pharmacy Technician

Price Cutter Plus
05.1991 - 04.2001
  • Counted, measured and compounded medications following standard procedures.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Education

Associate of Arts - General Studies

Ozarks Technical Community College
Springfield, MO
05-2011

Skills

  • Continuous quality improvement
  • Drug utilization review
  • Patient confidentiality
  • Chemotherapy preparation
  • Controlled substance handling
  • Sterile technique
  • Intravenous admixture preparation
  • Advanced math skills

Timeline

Inpatient Certified Pharmacy Technician

CommonSpirit Health
01.2015 - Current

Senior Pharmacy Technician

Walgreens
10.2009 - 12.2014

Customer Service Manager

McQueary Brothers Drug Wholesalers
04.2001 - 10.2008

Pharmacy Technician

Price Cutter Plus
05.1991 - 04.2001

Associate of Arts - General Studies

Ozarks Technical Community College
Angela Kinsey