Angela Kirby
Customer Service Specialist
Scottsburg,VA
Summary
Administration/Customer Service/Sales Profile Hardworking and reliable administrator that is focused on going above and beyond to support a working team and serve customers. Trained in any professional environment and offering top-notch office skills and customer service abilities. Motivated to continue to learn and grow as administrative or sales professional. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proactive call center agent with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
Overview
13
13
years of professional experience
Work History
Customer Service Specialist
Concentrix
Augusta, GA
03.2021 - 03.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales for over 35-40 calls a days.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Agency Coordinator
Transamerica
04.2019 - 07.2020
- Maintain highest level of customer service, coordinate with account managers and staff, problem solve customer concerns and solidify customer relations, in financial planning and services
- Duties including bid proposal preparation, maintain accurate and up-to-date customer data, filing, coordinate the sales process from inception to contract finalization, up-sell services, maintain and update all reports
- Handle client questions, concerns, complaints and urgent needs
- Resolve problems
- Update and maintain weekly, monthly and annual sales reports.
District Sales Manager
Aflac
10.2016 - 03.2019
- Sold products directly to key buyers and handled objections to satisfy brand objectives and maximize sales volume
- Balanced current and prospective customers against organizational capabilities and market trends to consistently exceed assigned sales and profitability targets
- Identified and corrected customer issues with proactive approach and dedication to swift resolution
- Taught the sales team how to connect with customers and build long-term, productive relationships.
Guard Logistical Specialist
Army National
09.2006 - 09.2014
- Maintained and updated files and records to support efficient Military operations
- Reviewed incoming orders and assigned work to maintenance shops to maintain demanding schedule
- Followed established guidelines and procedures
- Developed greater understanding of ordering and documenting supply inventory for Army National Guard Units across Va.
Education
Associates - Business Management
DeVry University
High School Diploma - undefined
Randolph Henry High School
Skills
- Customer Retention Strategies
- Customer Order Management
- Call Documentation
- Responding to Difficult Customers
- Customer Service and Assistance
- Data Entry and Maintenance
- Valid Driver's License
- Claim Validity Determination
- Microsoft PowerPoint
- High-Volume Call Environments
- Online Chat
- Document and Records Management
Affiliations
Dedicated to women empowerment and associated with Metamorphosis Visions, a non profit organization that helps women and their families start a better life for themselves.
Timeline
Customer Service Specialist
Concentrix
03.2021 - 03.2022
Agency Coordinator
Transamerica
04.2019 - 07.2020
District Sales Manager
Aflac
10.2016 - 03.2019
Guard Logistical Specialist
Army National
09.2006 - 09.2014
Associates - Business Management
DeVry University
High School Diploma - undefined
Randolph Henry High School
Similar Profiles
Arnold GarciaArnold Garcia
Team Leader - Service Delivery at ConcentrixTeam Leader - Service Delivery at Concentrix
Chynna ThomasChynna Thomas
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Mercedes EllisMercedes Ellis
Case Manager at ConcentrixCase Manager at Concentrix
Praveensai KundetiPraveensai Kundeti
SOC Analyst at ConcentrixSOC Analyst at Concentrix
Brandon MartinBrandon Martin
Delivery Driver at Wal-Mart SupercenterDelivery Driver at Wal-Mart Supercenter