Angela Kirchner
Ontario,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
04.2017 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Senior Caregiver
Cherry Ridge Nursing Home
11.2013 - 05.2017
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Bachelor - Education
Roberts Wesleyan College
Rochester, NYSkills
- Goals and Performance
- Order Management
- Customer Service
- Microsoft Windows
- Product and Service Sales
- Microsoft Outlook
- Staff Supervision
- Sales and Marketing
- Financial Management
- Sales Activities
- Staff Management
- Time Management
- Strategic Planning
- Microsoft Office
- Sales Expertise
- Employee Scheduling
- Issue Resolution
- Fraud Detection
Timeline
Assistant Store Manager
The Home Depot Inc
04.2017 - Current
Senior Caregiver
Cherry Ridge Nursing Home
11.2013 - 05.2017
Bachelor - Education
Roberts Wesleyan College