ANGELA KLEINE
Canton
Summary
Compassionate Telephonic Triage Nurse known for high productivity and efficient task completion. Possess specialized skills in rapid patient assessment, effective communication, and critical thinking under pressure. Excel in using empathy, active listening, and problem-solving to provide exceptional care and support to patients remotely.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Telephonic Triage Nurse
Cherokee Health Department
Canton
04.2024 - Current
- Provide professional nursing care for 10-15 adult health patients with acute and chronic diseases as well as perinatal case management that addressed the social and medical needs of those patients each shift to include closing gaps in care and advocating community resources.
- Exceedingly skilled in navigating patient needs to include housing, transportation, medication availability, determination of Medicaid eligibility, WIC and other government assistance.
- Efficiently manages weekly and monthly vaccine inventory while ensuring compliance with quality standards for infant, child, and adult immunizations, maintaining accurate and date specific data collection for regulatory adherence and patient safety.
- Obtains a thorough and accurate member history and assessment to develop an individual care plan. Establishes short and long-term goals in collaboration with the patient, caregivers, family, natural support, and physicians.
- Meticulous attention to detail while communicating patient care and outcomes with physicians and interdisciplinary teams via face to face and telephonic communication.
Clinical Nurse and Safety Coach
Wellstar Health System
Woodstock
07.2023 - 03.2024
- Provided relationship-based patient centered care consistent with population specific characteristics to include age, gender, disease, lower income levels, intellectual disabilities and barriers to care.
- Met with safety directors every 30 days to coordinate the delivery and documentation of safety and quality measures for the care delivery model. This was delivered through rounds and case conference reviews while preparing case study proof of medication safety and effectiveness for disease management.
Registered Clinical Nurse
Scottish Rite Childrens Hospital
Atlanta
12.2022 - 07.2023
- Delivered expert nursing care, comprehensive assessments, and meticulous data collection to age and developmentally appropriate care for 6-8 pediatric patients per shift.
- Provided compassionate and specialized care to children with disabilities, including Cerebral Palsy and Autism Spectrum Disorder, by implementing individualized support strategies to enhance their daily living, mobility, and communication skills.
- Maintained impeccable accuracy in documentation, consistently completing records within required timeframes and deadlines to ensure hospital policy compliance above 92% on quarterly evaluations.
- Collaborated with interdisciplinary teams, including therapists, educators, and families, to develop and execute personalized care plans that promoted independence and overall well-being.
- Established short- and long-term goals with patients/families, planning care strategies, established priorities of care and implementing care with empathy and motivational interviewing.
Registered Clinical Nurse
Mountain Crest Behavioral Health
Fort Collins
07.2022 - 10.2022
- Provided psychiatric nursing to complex behavioral health and substance abuse patient populations in a complex environment.
- Ability to work with minimal supervision while utilizing critical thinking skills and precise judgement for immediate crisis management.
- Mastered motivational interviewing to build rapport and trust with patients which resulted in positive patient outcomes and decreased length of stay in mental health facility.
- Led rapid response efforts during critical situations, managing multi-disciplinary teams and ensuring timely interventions, demonstrating leadership and adaptability.
Design Coordinator/Listing Coordinator
Landmark Homes
Windsor
04.2015 - 07.2022
- Served as a Remote Lead Sales Representative for a home builder, overseeing multiple projects and managing all aspects of the sales process, including client engagement, inventory listings, MLS management, property inspections, and closings.
- Coordinated with buyers, real estate professionals, and internal teams to ensure seamless transactions and optimal customer satisfaction.
Education
Bachelor of Science - Nursing
University of Northern Colorado
CO12.2023
Associate of Science - Nursing
Aims Community College
CO05.2022
Associates of Science - Office Systems Technology
Central Florida Community College
FL05.1995
Skills
- Chronic disease management
- Efficient time management
- Patient care planning
- Patient-focused care
- Safety in healthcare
- DME facilitation and recommendations
- Attention to detail
- Resource management
- HIPAA compliance
- Data abstraction
- Quality assurance
- Discharge planning and transitioning
- Healthcare advocacy
- Proficient in documentation
- Excellent critical thinking skills
- Adaptability to change
- Team collaboration with multiple interdisciplinary teams and stakeholders
- Leadership and peer to peer support
- Medical Terminology
- EPIC
- CERNER
- Microsoft Office
- Word
- Outlook
- Excel
- Power Point
- Webex
- Zoom
Certification
- Registered Nurse Compact- Georgia
- License #RN326747
- American Heart Association -BLS/CPR
- Telephone Triage Consulting- Certified Telephone Triage Nurse
Timeline
Certified Telephonic Triage Nurse
Cherokee Health Department
04.2024 - Current
Clinical Nurse and Safety Coach
Wellstar Health System
07.2023 - 03.2024
Registered Clinical Nurse
Scottish Rite Childrens Hospital
12.2022 - 07.2023
Registered Clinical Nurse
Mountain Crest Behavioral Health
07.2022 - 10.2022
Design Coordinator/Listing Coordinator
Landmark Homes
04.2015 - 07.2022
Bachelor of Science - Nursing
University of Northern Colorado
Associate of Science - Nursing
Aims Community College
Associates of Science - Office Systems Technology
Central Florida Community College
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