Angela Knesel
Marrero,LA
Summary
Driven, energetic, customer focused, team player with over 20 years of awesome costumer service in multiple settings; including hospitality/service industry, various patient care settings, multiple levels of hospital experience including critical care. Excelled at driving sales and upselling products. Built strong and trustworthy rappor with clients. Proficient with POS computer systems, multiple computer and paper charting systems, Microsoft Office, and more. Wonderful multi tasker and problem solving. Excellet phone experience. Most recent experience as a sales associate, stocking, product, assisting customers, rotating stock, providing outstanding customer service.
Overview
23
23
years of professional experience
Work History
Seasonal Team Associate
Walmart
Marrero, USA
04.2024 - 08.2024
- Managed inventory levels to ensure optimal stock availability while minimizing excess or obsolete inventory
- Monitored expiration dates of perishable goods and rotated stock accordingly to minimize waste
- Provided exceptional customer service to ensure a positive shopping experience for customers during peak holiday seasons
- Maintained a clean and organized sales floor, ensuring merchandise was properly displayed and stocked at all times
- Collaborated with team members to set up promotional displays and effectively communicate current promotions to customers
- Participated in inventory management activities such as receiving shipments, restocking shelves, and conducting regular stock checks
Waitress
Waffle House
Jefferson, USA
01.2021 - 10.2022
- Handled a high volume of customers regularly
- Welcomed customers as they arrived
- Took orders
- Served food
- Checked on customers frequently
- Bussed tables
- Kept the restaurant clean and sanitary
Registered Nurse (RN)
Tulane Medical Center
New Orleans, USA
03.2011 - 10.2018
- Monitored and documented patient's vitals
- Administered cardiac drips and injections
- Provided patient education and discharge instructions
- Assessed patient physical, social, language or mental needs
- Provided support services regarding treatments and administration of medication as ordered
- Supervised student nurses
- Carried out the care plan planning
- Worked with patients and family directly for psychological comfort.
- Provided direct patient care in a critical care setting, including monitoring vital signs, administering medications, and performing complex procedures
- Closely monitored patients' conditions and responded quickly to changes in their health status
- Collaborated with interdisciplinary healthcare team members to develop and implement individualized care plans for critically ill patients
- Assessed patients' needs and implemented appropriate nursing interventions to ensure optimal outcomes
- Provided direct patient care and managed a caseload of XX patients per shift
- Managed complex medical conditions including acute illnesses, chronic diseases, and post-operative care
- Educated patients and their families about disease management, treatment options, and medication administration
- Responded to emergencies promptly by initiating appropriate interventions to stabilize patients' conditions
- Coordinated discharge planning activities to ensure smooth transitions from hospital to home or other healthcare facilities
Nurse Tech
Touro Infirmary
New Orleans, USA
01.2008 - 12.2010
- Assisted registered nurses in providing direct patient care, including taking vital signs, administering medications, and assisting with procedures
- Maintained accurate and detailed documentation of patient information, treatments, and observations
- Collaborated with healthcare team members to develop and implement individualized care plans for patients
- Monitored patients' conditions and reported any changes or concerns to the nursing staff
- Ensured a clean and safe environment for patients by following infection control protocols
- Provided emotional support to patients and their families during difficult times
- Managed medical equipment inventory, ensuring availability of necessary supplies for patient care
- Performed basic laboratory tests such as urine analysis and blood glucose monitoring under supervision
Waitress
Acme Oyster House
Metairie, USA
01.2006 - 11.2010
- Provided excellent customer service as a server in a busy restaurant environment with a friendly attitude.
- Provided a great customer experience at a pace individualized for each patron.
- Upsold menu items and provided details on food & drink items to customers with knowledge.
- Welcomed out of town guests with tips on sites to see while in town.
- Checked with customers to after they received their order to ensure customer satisfaction and if any additional items are needed.
- Prepared customers check and kept bill organized and ready to be able to split check if requested.
Cake Decorator/Bakery Clerk
Winn Dixie
River Ridge, USA
06.2005 - 01.2006
- Made & decorated special order cakes
- Made king cakes
- Baked bread and pastries
- Ran bakery
- Back up co-manager of bakery: responsible for par orders, stock, & inventory
Server
Copeland's of New Orleans
New Orleans, USA
10.2001 - 01.2004
- Provided excellent customer service as a server in a busy restaurant environment with a friendly attitude.
- Provided a great customer experience at a pace individualized for each patron.
- Upsold menu items and provided details on food & drink items to customers with knowledge.
- Welcomed out of town guests with tips on sites to see while in town.
- Checked with customers to after they received their order to ensure customer satisfaction and if any additional items are needed.
- Prepared customers check and kept bill organized and ready to be able to split check if requested.
Education
Associate - Nursing
Charity School of Nursing
New Orleans, LA12.2010
High School Diploma -
Riverdale High School
Jefferson, LA06.2001
Skills
- Organizational Skills
- POS
- Phone etiquette
- Upselling
- Medical Office Experience
- Stocking
- Powerpoint
- Patient Care
- Fast learner
- Computer Skills
- Medical Records
- Customer Service
- Hospital Experience
- Nursing
- Baking
- Training
- Server
- Cake Decorating
- Sales support
- Time management
- Conflict resolution
- Critical thinking
- Quality assurance and control
- Excellent communication
- Professionalism
- Leadership qualities
- Clear communication
- Adaptability
- Adaptability and flexibility
- Teamwork
- Assignment delegation
- Continuous development
- Creativity and innovation
- Customer service
- Collaboration
- Good Telephone Etiquette
- Networking
- Team management
- Research
- Project management
- Effective communication
- Problem solving
- Analytical thinking
- Process improvement
- Customer relations
- Problem-solving abilities
- Budgeting and cost control
- Communication skills
- Supply inventory
- Written communication
- Interpersonal communication
- Strategic planning
- Logistics management
- Problem-solving
- Email and phone communication
- Complex Problem-solving
- Performance assessment
- MS office
- Employee supervision
- Budget tracking
- Employee development
- Resource management
- Quality assurance
- Daily receipts documentation
Personal Information
Work Permit: Authorized to work in the US for any employer
Noteworthy Skills
- Customer service
- Detail focused
- Medical office experience
- Multi computer and file systems count
- Team player
- Multi-tasking
- Problem solving
- Communication skills
- Organizational skills
- Provided customer service for inbound and outbound calls, answered questions and provided basic troubleshooting assistance.
Timeline
Seasonal Team Associate
Walmart
04.2024 - 08.2024
Waitress
Waffle House
01.2021 - 10.2022
Registered Nurse (RN)
Tulane Medical Center
03.2011 - 10.2018
Nurse Tech
Touro Infirmary
01.2008 - 12.2010
Waitress
Acme Oyster House
01.2006 - 11.2010
Cake Decorator/Bakery Clerk
Winn Dixie
06.2005 - 01.2006
Server
Copeland's of New Orleans
10.2001 - 01.2004
Associate - Nursing
Charity School of Nursing
High School Diploma -
Riverdale High School
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