Angela Knight
Gloucester,VA
Summary
Certified Professional Coach specializing in career and leadership coaching. Successfully coaching leaders as a District Manager in retail. Earned professional coaching certification in 2016 with IPEC. Equally skilled in one on one individualized coaching as well as coaching groups or teams. Confident & comfortable facilitating to an audience of 5 or 500. Through the coaching process, ability to help someone to discover their passion & potential and support them in creating an action plan to achieve it. Natural strength and affinity for talent development, associate engagement & have enjoyed seeing leaders promoted into next level roles as a result of coaching and mentorship. Frequently leveraged for talent development process and program development and implementation as well as talent resourcing, selection and development process. As a Career Coach & Consultant helping smart women who feel stuck or lost in their current career so in order to stop hating Monday’s & create career aligned to their personal and professional lifestyle goals. EXPERTISE Certified Professional Coach Leadership & Mentoring Talent Development & Training Recruitment & Retention Initiatives Succession Planning Human Resources Policy & Process Management Revenue Growth Concentration Results-Driven Focus Business Records & Reports Experience Business Results Analyst Recruiting & Networking Initiatives Collaborative, enthusiastic and respected leader and coach who empowers through influence. Experienced Coach & District Manager with over 25 years of experience in Retail & Business Development. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified Professional Career Coach
Angela Knight Coaching
Hayes, Virginia
12.2021 - Current
- Coach who helps women who feel stuck, burned out or bored in their careers to find their career passion/purpose.
- Using Energy Leadership Index Assessment results to identify unique insights in every day resonating energy and stress reactions to identify what unique stress triggers need to be addressed and support provided throughout coaching process.
- Assisted clients in building successful job search strategies.
- Maintained case files and documented actions.
DISTRICT MANAGER
ULTA BEAUTY
01.2017 - 01.2021
- Built positive and productive relationships with store and field leadership.
- Supervised 17 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Held weekly meetings with Multiple levels of leadership and functional partners to provide coaching/feedback and identify where additional support may be needed.
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches.
- Developed 3 new locations from scratch by leveraging proactive leadership approaches and sound business acumen.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness
- Built positive and productive relationships with store and field leadership
REGIONAL MANAGER
Pier 1 Imports
01.2012 - 01.2017
- Recruited to and successful in reinventing $39M, 13 location region from underperforming to top performing division utilizing multi-faceted approach leveraging strengths of tenured legacy managers while recruiting external talent to maximize performance, increase retention and engagement
- Due to exceptional leadership development, team building, sales results and aligning regions with corporate mission, requested to assume leadership for two additional markets and oversee two multi-unit leaders while individual market expanded from DC to North Carolina
- Mentored Emerging Talent Leaders & directly supported their individual development plans and ongoing growth
- Personally mentored by West Coast Zone V.P
- Was provided opportunities to travel in multiple markets across U.S. ranging in geographical, business and talent complexities for personal growth
- Revamped Region into one of highest performing within organization by setting clear expectations, recalibrating competencies, retraining, quality recruiting and leveraging strengths
- Developed, supported and elevated SM to Interim District Manager and selection for permanent DM position
- Selected to serve on task force to improve interview guidelines for organization
- Earned Customer Experience Award, 2015 and Talent Award Winner 2014 & 2013
- Region selected for corporate Division of Responsibility pilot program; independently facilitated training, created content and developed operational guidebook that improved program effectiveness
- Selected to facilitate introduction of program to Field Leadership Team during National Meeting
- Partnered with Director of Human Resources collaborating on program, processes and adjustments to prepare for launch of program throughout entire organization
- Presented findings during corporate event leading break out session; received accolades from executive leadership on facilitation, leadership and development training.
DISTRICT MANAGER
01.2011 - 01.2012
- Recruited to oversee 14 locations with annual revenue exceeding $12M and to realign store leadership and teams into cohesive, world-class contributors
- Instrumental in designing and presenting national leadership training program incorporated throughout organization
- Developed comprehensive corporate onboarding, mentoring and support leadership program; presented to Board and accepted for implementation for all senior and executive leadership
- Through mentorship leadership, developed Store Manager to promotable District Manager
- Reinstated focus on best in class customer experience, setting high goals and elevating brand; utilized as metrics in implementing communication and action plans
- Shared vision and messaging with Lost Prevention to reduce shrink and elevate district to top performer
- Offered National Training Position as incentive to remain with organization.
DISTRICT MANAGER
ANGELA KNIGHT
01.2010 - 01.2011
- Recruited by regional manager overseeing 15 locations encompassing large geography between two states with annual revenues exceeding $25
- Realigned district and instilled new leadership standards for a cohesive division successful in attracting and retaining high caliber staff and increase in revenues
- Assigned most challenging market with greatest financial opportunity and talent deficit; partnered with HR developing three managers into high performers and created strong succession plan
- Facilitated leadership workshops successful in identifying, recruiting and retaining top leadership talent., Realigned prime location through effective training and recruitment; established strong management team that significantly increased revenue performance and elevation of staff
- Leveraged partnership with Regional Visual Manager conducting visual training workshops elevating customer shopping experience and associates that significantly impacted market turnaround and success.
District Manager
Victoria’s Secret
01.2006 - 01.2010
- Recruited to direct sales and planning for eight highly-visible Victoria Secret retail establishments with annual revenues in excess of $25M
- Led and mentored team of store managers, leveraged cross functional partners to achieve business objectives and priorities
- Managed complex human resources situations and ensured succession planning was implemented for store manager positions resulting in attracting and retaining top talent while supporting dual brands within same geographical market.
- Developed Emerging Talent Store Managers in Region conducting regular conference calls, facilitating leadership workshops and one on ones with Store Managers on career path for District Management
- Mentored two Store Managers for promotions into District Management roles resulting in achievement of Angels of Excellence, prestigious company award recognizing top 10% of leadership.
- Mentored Store Manager who ultimately was chosen as one of 100 store managers globally to be selected to attend Victoria’s Secret Fashion Show in Miami, Florida
- Recognized for best visually merchandised stores and customer experience scores
- Participated in Development Plan in Partnership with Regional Manager, Human Resources and Head of Learning and Development Team to train for role of Regional Learning Manager.
- Selected and approved for by Zone Vice President and Regional Manager for role, position eliminated
- Maintained focus of learning & development on task forces and programs alongside Learning and Development team and in partnership with Regional Manager.
- Developed & led a cross-brand succession plan in partnership with Regional Managers, District Managers and Central Staffing linking the Bath & Body Works and Victoria’s Secret talent pools across both brands for internal and external candidates
- Achieved top 1/3 performance in company gaining recognition as Platinum Performer for two consecutive years
- Achieved #1 payroll control performance in company 1Q08, as result of 0% variance, resulting in average savings of $14,785 in payroll expenses overall
- Tagged as “emerging talent” and future regional manager candidate for year 2010, following all-inclusive national organization leadership review.
District Sales Leader
York, New York & Company
, New
01.2006 - 01.2006
- Accountable for eleven, retail establishments generating annual sales volumes in excess of $22M
- Turned-around worst performing to top performing district in company within 9 months; recruited and filled 25 management positions with quality candidates through utilization of strong network; created robust succession plan for successfully recruiting and retention of open positions.
District Manager
Bath & Body Works
01.1999 - 01.2006
- Accountable for eight stores generating annual sales volumes in excess of $13.5M; recognized for revamping worst performing district within one year to number one performing district; given increased responsibility and volume expanding into two districts; performance and leadership recognition included earning Reflection Award, only internally promoted District Manager in 2004 and selected to attend at Field Leadership Conferences
- Developed and implemented “All-In-One” Communication binder adopted nationally as company resource
- Given increased responsibility and volume expanding into two districts
- Developed and promoted Store Manager to role of District Manager and second Store Manager to role of Interim District Manager
- Trained and Developed New District Managers within Organization
- Served on numerous task forces such as training and development and holiday best practices, for processes to be created and implemented consistently on national level.
Education
Certified Professional Coach
IPEC
Washington D.C.12.2016
Skills
- Conflict Management Education
- Needs Determination
- Decision Making
- Emotional Support
- Service-Oriented
- Career Planning
- Critical Thinking
- Conflict Management
- Interview Skills Instruction
- Problem Solving
Accomplishments
- CCertified
- Certified Professional Coach, ELI-MP iPEC
- Conflict Management Skills for Women - Skillpath
- Now Discover Your Strengths- Marcus Buckingham
- Senn-Delaney’s Enhancement of Leadership; 2003, 2004, 2006, 2007
- Developing an Attitude of Gratitude - Keith Harrell
- Situational Leadership Workshop
- Franklin Covey 7 Habits of Highly Effective People Workshop
- Crucial Conversations, Business Insight & Analysis and Performance Management Workshops – Limited Brands
- Visual Learning Labs Across Multiple Regions – Limited Brands
- Page 2 “A good day at work is when I can lead and teach; a better day is when I can learn; the best day is when I have made a difference.”“Angela is a compassionate and caring leader who strives to develop her team to the highest levels
- Her ability to balance humor, execution of company initiatives and motivation cause her team to want to win
- Angela is a partner I always can reach out to for inspiration, honesty and clarity
- She would be a fantastic addition to any organization.” - Treasure White Christie
Affiliations
Member International Coaching Federation
Certification
Certified Professional Coach
Energy Leadership Index Assessment Master Practioner
Volunteer Animal Aid Society
I absolutely love dogs and it breaks my heart when they are abused or abandoned. I volunteer my time to transport dogs from other shelters or facilities to animal aid as well as hands on support on site at the shelter when needed.
Timeline
Certified Professional Career Coach
Angela Knight Coaching
12.2021 - Current
DISTRICT MANAGER
ULTA BEAUTY
01.2017 - 01.2021
REGIONAL MANAGER
Pier 1 Imports
01.2012 - 01.2017
DISTRICT MANAGER
01.2011 - 01.2012
DISTRICT MANAGER
ANGELA KNIGHT
01.2010 - 01.2011
District Manager
Victoria’s Secret
01.2006 - 01.2010
District Sales Leader
York, New York & Company
01.2006 - 01.2006
District Manager
Bath & Body Works
01.1999 - 01.2006
Certified Professional Coach
IPEC