Angela Knight
Norristown Pa,PA
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Strong product knowledge and provide recommendations and solutions to meet customer needs and exceed expectations. Committed to personal development and team collaboration, contributing positively to team dynamics. Customer-focused Retail Associate with a strong grasp of retail dynamics and customer service standards. Proven track record in delivering tailored product recommendations that consistently exceed customer expectations. Adept at executing sales strategies and enhancing customer experience, resulting in significant sales growth.
Overview
13
13
years of professional experience
Work History
Sales Associate
Queen Appliance Wholesale
Phoenixville, PA
03.2022 - 03.2025
- Use all resources to assist customers in their selection process and experience.
- Recommend & present merchandise based on customer desires.
- Built and maintained relationships with peers and upper management to drive team success.
- Assist with ordering, returns, exchanges, and customer service support.
- Confer with customers by telephone or in person to provide information about products or services and take orders.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintain positivity with customers through friendly interactions.
- Developed trusting relationships with customers by making personal connections.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered store and merchandise questions and led customers to wanted items.
- Upsold additional items based on customer interests and needs.
Vocational Trainer
NYATC
West Babylon, NY
07.2012 - 03.2022
- Maintained student records detailing progress, attendance and program requirements.
- Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers at all times.
- Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
- Developed strong relationships with customers to encourage repeat business and referrals.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Upsold customers on protection plans, warranties and coordinating products.
- Negotiated contracts with suppliers while ensuring optimal terms are met.
- Coordinated with teammates and clients to schedule deliveries.
- Calculated pricing quickly and deducted discounts for current sales promotions.
- Developed relationships with key suppliers in order to secure exclusive deals for the store's customers.
- Monitored market trends to suggest additions to the furniture collection.
- Coordinated with suppliers to resolve issues related to product quality or delivery.
Education
Some College (No Degree) - Theological Studies
Northpoint Bible College
Haverhill, MASkills
- Exceptional customer service
- Effective Sales Strategies
- In-Depth Product Knowledge
- Upselling products
- Customer Technical Assistance
- Relationship building
- Prioritization Skills
- Teamwork and collaboration
- Active Listening
Affiliations
- 3 Dimensial Artist with background in Theatrical Prop making & mural art.
- Annual Fundraising Coordinator from 2011-2022 Silent Auctions, Sports Memorabilia etc.
References
References available upon request.
Timeline
Sales Associate
Queen Appliance Wholesale
03.2022 - 03.2025
Vocational Trainer
NYATC
07.2012 - 03.2022
Some College (No Degree) - Theological Studies
Northpoint Bible College
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