Angela Knight
Summary
Experienced administrative professional with a strong track record of providing excellent customer service in fast-paced environments. Possesses keen attention to detail and the ability to make quick, effective decisions while managing multiple tasks. Demonstrates a proactive work ethic, excelling both autonomously and as a team player.
Overview
28
28
years of professional experience
Work History
Financial Analyst
Dignity Health
02.2023 - Current
- Collaborated with Hospital Leadership to streamline annual budgeting processes and enhance accuracy.
- Prepared detailed reports for Hospital Leadership, highlighting key performance indicators and insights.
- Led initiatives to improve Capital reporting efficiency, reducing turnaround times in excess of $30 million.
- Conducted variance analysis to assess budget performance against actual results, guiding corrective actions.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Developed financial reports utilizing advanced Excel functions.
- Worked with Hospital staff to identify and implement areas for cost reduction, optimizing profitability.
- Contributed to the successful completion of annual Physician Payment audits by preparing necessary documentation and addressing auditor inquiries promptly.
- Processed Physician Payments, ensuring accurate and timely payment in accordance with contracts, in excess of of $26 million.
- Promoted a culture of continuous improvement within the financial operations team, actively seeking out ways to optimize processes and enhance overall productivity.
Human Resources Support Specialist
Dignity Health
11.2022 - 12.2023
- Processed Sign-On, Retention, Referral Bonuses, Education Assistance and other Special Pay items for four Markets. Est. $1.5 million a month.
- Analyzed and re-wrote existing Repayment Standard Operating Procedures,
- Processed all monetary payments received by former employees toward repayment of incentives in excess of $1.2 million.
- Reviewed/assisted with over 1,200 customer cases regarding repayment of Sign on Bonus, Hire Bonus, Loan Forgiveness, Education, and Relocation Assistance.
- Key player in the development of new Repayment Efforts.
- Collaborated with Local HR, Talent Acquisition, HR Vice President’s for all things Special Pay and Repayment related
- Processed and maintained PTO donation requests, totaling $310,650.00.
- Audited New Hire files to ensure accuracy of required licenses and certificates by Talent Acquisition
Data Integrity/Benefit Communication Administrator
Benefit Communication Insourcing
09.2020 - 10.2022
- Evaluated large datasets for quality and accuracy.
- Determined root cause of data quality errors and recommended long-term solutions.
- Provided monthly enrollment processing, billing and deduction support for client services team (6 accounts).
- Investigated, and resolved voluntary benefit deduction discrepancies.
- Audited Carrier Error Files (three carriers) – Through thorough audits and communicative partnership with each carrier, was able to reduce number of employees on each error report from continual count of almost 150 to below 10.
- Established new client benefit appeals process. Lead liaison between client, employees, admin team, and call center for all things related to appeals. Processed and reviewed over 1,400 appeals in 12-month period.
- Processed all Qualifying Life Events within MyHR WorkDay Enrollment System for client with 39,000+ employees.
- Assisted with Annual Open Enrollment, responding to employee inquiries, providing enrollment system support, communicating deadlines, benefit plan changes, as well as premium changes.
Enrollment/Veteran Services Assistant
Glendale Community College
05.2016 - 09.2020
- Assisted Veteran Advisor in completion of counseling veteran students regarding course and program selection, class scheduling and registration and career planning.
- Improved upon existing and updated spreadsheets and databases to track, analyze and report on veteran student enrollments.
- Managed data entry of student information and maintained updated records.
- Helped students complete education-related forms and paperwork.
- Handled administrative work associated with class preparedness and enrollment processing.
- Onboarded students to online learning platform and trained on basic use.
- Answered student inquiries in-person, by telephone and through email.
- Assisted school leadership and students through transition when COVID-19 pandemic started. Maintained proficiency in enrollment, assisting students, as well as ensuring veteran files were kept up-to-date.
Administrative Support Specialist
United States Marshals Service
04.2015 - 12.2015
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, specifically proper handling of security of over 100+ current and prior employee personnel files.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Assisted with filing and follow-up of all new and in-progress Worker's Compensation claims.
Clerk
Aramark
10.2014 - 03.2015
- Provided quality clerical support through data entry and document management of 20+ delivery routes.
- Developed improvements and enhancements to file systems of over 500+ current and prior company accounts.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Recognized delivery issues prior to escalation and applied appropriate techniques for effective resolution.
Yeoman Chief
United States Coast Guard
10.1997 - 07.2014
- Oversaw bi-weekly payroll, benefits, travel claims, travel orders, retirement/separation/transfer orders, and government travel charge card program for seven locations with more than 850 total employees.
- Implemented dramatic improvement to payroll reporting processes, reducing errors to 99.2% accuracy rating.
- Managed random monthly drug testing for over 800+ employees, testing over 575 samples with 99% accuracy rating.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Automated office operations while managing client correspondence, record tracking, and data communications.
- Strengthened operational efficiencies and traceability by maintaining and ensuring compliance with organizational filing systems for confidential employee records and reports.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Instructed senior leaders on appropriate employee corrective steps.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached and mentored team members in customer service techniques, providing feedback and encouragement toward reaching administrative support goals.
Education
BBA - Business Administration
Arizona State University
Tempe, AZ05.2020
Associate of Business - Business
Glendale Community College
Glendale, AZ05.2018
Associate of Arts - Arts
Glendale Community College
Glendale, AZ05.2018
Skills
- Proficient in MS Office Suite
- Proficient in prioritizing tasks
- Team leadership
- Document organization proficiency
- Service excellence
- Workforce administration expertise
- Data retention management
- Quality assurance analysis
- Financial variance analysis
- Cross-functional teamwork
- Cross-functional collaboration
- Responsive to shifting priorities
Timeline
Financial Analyst
Dignity Health
02.2023 - Current
Human Resources Support Specialist
Dignity Health
11.2022 - 12.2023
Data Integrity/Benefit Communication Administrator
Benefit Communication Insourcing
09.2020 - 10.2022
Enrollment/Veteran Services Assistant
Glendale Community College
05.2016 - 09.2020
Administrative Support Specialist
United States Marshals Service
04.2015 - 12.2015
Clerk
Aramark
10.2014 - 03.2015
Yeoman Chief
United States Coast Guard
10.1997 - 07.2014
BBA - Business Administration
Arizona State University
Associate of Business - Business
Glendale Community College
Associate of Arts - Arts
Glendale Community College
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