Angela Knight-Foye
Avondale,AZ
Summary
Profile / Personal Skills: Managerial Skills/Knowledge Organizational and Planning Dispute Resolution Extensive Collection Skillset Employee Training Development Strong Customer Service Accounts Payable/Account Receivables Credit Review Payment Processing Developed job aids for 3rd party teams – collections and lien management
Skilled in managing both consumer and commercial accounts for timely collections.
Well-versed in negotiating payment arrangements, understanding financial hardships, and maintaining respectful yet persuasive communication with clients. Strong analytical skills to track payments effectively and resolve billing discrepancies, contributing to improved cash flow and reduced delinquencies in previous roles. Adapt at fostering positive relationships with customers, enhancing client retention and satisfaction.
Overview
38
38
years of professional experience
Work History
Senior Collector / Legal Analyst
Waste Management
04.2021 - 11.2024
- Researched and confirmed written-off accounts meet legal placement requirements
- Provided required documents to support write-off balances for legal collections:
- Submitted zip file via Debt Next to assigned attorney
- Made collection call prior to placing the account with attorney
- Processed payments as needed
Senior Collector / Lien Analyst
Waste Management
Phoenix, AZ
12.2019 - 04.2021
- Research and verify that customers have paid specific invoices for requested lien waivers
- Handle multiple large home builder lien waivers reports
- (50 – 150 lien waivers per request received)
- Submit NTO’s (notice to owners) to NACM to begin the lien’s process for specific projects
- Perfected Lien Rights when applicable
- Processed payments
Senior Collector/Senior Dispute Resolution Specialist
Waste Management
Phoenix, AZ
01.2015 - 11.2019
- Research and resolve disputed accounts for commercial, roll-off and landfill accounts
- Perform account reconciliations in relation to customer’s dispute regarding payments and/or credits
- Communicate resolution to customers using excellent verbal and written communication
- Made collection calls and processed payments
Senior Collector/Team Coach/Senior Credit Analyst
Waste Management
Phoenix, AZ
01.2008 - 01.2015
- Team Coach – duties include but are not limited to:
- Training, development and evaluation of new and current employees
- Created training materials to assist with the team’s growth and individual development
- Performed collection calls as needed
- Provided weekly report for agents to management, i.e
- Wrap time, talk time, payments processed
- Planned/lead monthly team meetings
- Perform excellent customer service to external and internal customers
- Submit payment for customer accounts
- Reconcile accounts as warranted
- Resolve problems with government and specialty accounts
Credit Analyst
Waste Management
01.2005 - 01.2008
- Responsible for analyzing credit and financial reports to determine risk involved in loaning money or extending credit
- Perform credit verifications on current and/or perspective customers
- Reviewed credit worthiness using Experian and D&B websites for commercial and personal guarantee
- Communicated credit decision to appropriate personnel
Manager Client Support (CS) & Information Processing (IP)
Allied International Credit Corp. / AIC
02.2003 - 08.2004
- Direct liaison between client(s) and company
- Managed employees and departmental client support activities
- Assigned and trained new CS personnel for client’s requirements
Administration Manager
Dollars and Sense Magazine
04.1987 - 10.2003
- Responsible for the daily administrative and operational functions
- Provided training of administrative/accounting employees
- Provided performance and skill assessment for employee for annual compensation review
Education
Associate -
Business Accounting
Skills
- Managerial Skills
- Organizational and Planning
- Dispute Resolution
- Extensive Collection Skillset
- Employee Training Development
- Strong Customer Service
- Accounts Payable
- Accounts Receivable
- Credit Review
- Payment Processing
- Microsoft Office Suites
- NACM
- Debt Next Legal Collections
- SalesForce
Applications Knowledge
- Microsoft Office Suites
- NACM
- Debt Next Legal Collections
- SalesForce
Timeline
Senior Collector / Legal Analyst
Waste Management
04.2021 - 11.2024
Senior Collector / Lien Analyst
Waste Management
12.2019 - 04.2021
Senior Collector/Senior Dispute Resolution Specialist
Waste Management
01.2015 - 11.2019
Senior Collector/Team Coach/Senior Credit Analyst
Waste Management
01.2008 - 01.2015
Credit Analyst
Waste Management
01.2005 - 01.2008
Manager Client Support (CS) & Information Processing (IP)
Allied International Credit Corp. / AIC
02.2003 - 08.2004
Administration Manager
Dollars and Sense Magazine
04.1987 - 10.2003
Associate -
Business Accounting
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