Angela Koopmann
Channahon,IL
Summary
Professional Records Clerk with gifted abilities in electronic and paper filing practices. Excellent attention to detail and expertise in working with P1 and Microsoft programs. Adept at collecting incoming documents, sorting, and filing them in manual and electronic systems. Flexible, logical and type at a speed of 99 wpm.
Overview
30
30
years of professional experience
Work History
Records Clerk/IT Assistant/Records Supervisor
Shorewood Police Department
Shorewood, IL
07.2005 - Current
- Performed administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Created or updated records with new files or information.
- Supported IT manager with department administrative duties and clerical tasks.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained office machines and supplies and coordinated servicing of malfunctioning equipment.
- Maintained electronic databases and physical files.
- Managed additional Records personnel.
911 Emergency Dispatcher
Wescom
Plainfield, IL
06.1996 - 07.2007
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers, firefighters and medical personnel to calls for service.
911 Emergency Dispatcher
Lockport Police Department
Lockport, IL
11.1994 - 06.1996
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers. firefighters and medical personnel to calls for service.
Education
High School Diploma -
Thornridge High School
Dolton, IL05.1988
NIBERS Training
LEADS Training
Skills
- Number-savvy
- Filing systems expertise
- Scanning and coding documents
- Exceptional verbal/written communication
- Filing management
- Multitasking
Timeline
Records Clerk/IT Assistant/Records Supervisor
Shorewood Police Department
07.2005 - Current
911 Emergency Dispatcher
Wescom
06.1996 - 07.2007
911 Emergency Dispatcher
Lockport Police Department
11.1994 - 06.1996
High School Diploma -
Thornridge High School
NIBERS Training
LEADS Training
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