Angela Kotsiras
Chicago,IL
Summary
Dynamic professional with a proven track record at Spirit Airlines Inc., showcasing exceptional interpersonal skills and expertise in Amadeus and Sabre ticketing systems. Excelled in enhancing customer experiences through innovative problem-solving and effective communication. Recognized for reliability and an upbeat, positive demeanor, consistently delivering results under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Envoy Airlines
Chicago, IL
11.2024 - Current
- Kept abreast of relevant safety announcements issued by the FAA concerning air travel.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Conducted security checks at gates according to TSA guidelines.
- Monitored gate area for unauthorized personnel access attempts.
- Assigned seating to passengers based on availability and preferences.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Verified identification of travelers before allowing them to board the plane.
- Greeted customers in a friendly and professional manner.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance./
- Operated a variety of machinery and tools safely and efficiently.
Guest Service Agent
Spirit Airlines Inc.
Fort Lauderdale, FL
02.2024 - 11.2024
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Followed company policies and procedures related to customer service operations at all times.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Processed refunds, exchanges, and upgrades when necessary.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Prepared daily activity reports detailing customer service issues encountered during shift.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Printed itineraries and tickets for passengers each day.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Resolved customer complaints in a timely manner.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Performed check-in procedures for both domestic and international flights.
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Advised passengers of any changes or delays in their scheduled flights.
- Utilized various software and tools to streamline processes and optimize performance.//
Server / Hostess / Event Coordinator
Basil's Greek Dinning
Aurora, IL
11.2011 - 07.2019
- Shared product knowledge with customers while making personal recommendations
- Demonstrated that customers come first by serving them with a sense of urgency
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
- Assisted co-workers
- Managed preparation and presentation of the desserts for all catered events
- Greeted guests and sat them at tables or in waiting areas
- Communicated with customers regarding orders, comments, and complaints
- Facilitated prompt and accurate seating and service of all guests
- Received frequent customer compliments for going above and beyond normal duties
- Maintained a professional tone at all times, including during peak rush hours
Greek School Teacher
St. Athanasios Greek Orthodox Church
Aurora, IL
09.2013 - 06.2014
- Developed interesting course plans to meet academic, intellectual and social needs of students
- Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials
- Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions
- Used variety of teaching techniques to encourage student critical thinking and discussion
- Established and enforced rules for behavior and procedures for maintaining order among class
- Developed, administered and corrected tests and quizzes in a timely manner
- Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty
- Designed lesson plans focused on age and level-appropriate material
Education
High School Diploma -
High School
Athens, GreeceCosmetology
Hair Professionals
Oswego, ILSkills
- Highly respIonsible and reliable
- Works well under pressure
- Exceptional interpersonal skills
- Extensive hospitality background
- Upbeat, outgoing and positive
- In-depth food and wine knowledge
- Mathematical aptitude, knowledge of Amadeus, and Sabre ticketing systems
Accomplishments
- Managed front desk operations.
- Promoted to event coordinator.
- Promoted to run coordinated wine and beer dinners monthly.
- Fulfilled general supervisory duties when Store Manager was on vacation.
Lesson planning
- Introduced new learning methods to ensure total comprehension for all students.
- Developed new learning center for reading assistance.
Personal Information
Place of Birth: Chicago, Il.
Oct. 12 1974
Certification
- Cosmetology License
Affiliations
- Jet BridgeI
Languages
Greek
Professional
Timeline
Customer Service Agent
Envoy Airlines
11.2024 - Current
Guest Service Agent
Spirit Airlines Inc.
02.2024 - 11.2024
Greek School Teacher
St. Athanasios Greek Orthodox Church
09.2013 - 06.2014
Server / Hostess / Event Coordinator
Basil's Greek Dinning
11.2011 - 07.2019
High School Diploma -
High School
Cosmetology
Hair Professionals