Angela D. Rodgers-Koukoui

• Responsible for oversight of planning and implementation of outreach and engagement activities of the library and consultation with the library leadership team
• Participated in team-building activities to enhance working relationships
• Create Diversity and Inclusion workshops for library staff
• Conducted research, gathered information from multiple sources, and presented results.
• Collaborated with team members to achieve target results.
• Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
• Led projects and analyzed data to identify opportunities for improvement.
• Studied objectives, promotional policies, or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.

• Collaborated with department head to create dynamic, ongoing curriculum development and instruction improvement program.
• Organized, prepared and revised Info 110 course material and applied technological options for online and course-related software.

• Developed an innovative and cutting-edge approach with effective resource allocation and strategic community archives program planning.
• Created annual budget and developed a comprehensive plan to accomplish company objectives while staying within budget.
• Trained and manage a team of Fellows and Archivists, and discussed issues to provide resolution and apply best practices.
• Developed impactful and strategic partnerships with local institutions and organizations to develop collaborative initiatives for real community engagement and support.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Developed and created programs and monitored effectiveness against individual participant needs.
• Created training, workshops, seminars, and other learning programs for the community.

• Work closely with cataloging librarian to establish consistent description metadata for digitized collections Assist in identifying materials that require preservation treatment and/or digitization
• Created and teach community archives workshops on campus throughout Baltimore City
• Promote mission of archives to broader community through events and social-media
• Collect feed-back from community about their interest and needs from archives community
• Maintained knowledge of museum topics by studying new artifacts and exhibits.
• Evaluated records for accuracy, value and status of preservation.
• Developed classification systems to facilitate public access to archived materials.
• Develops and implemented work plans policies and procedures for online reference services.
• Facilitated development of Outreach Programs to formulate and implement goals.
• Implemented account diagnostics, relationship analysis and engagement execution.
• Cultivate relationships with internal groups and current and partner organizations.
• Collect data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
• Plan special events for program participants based on changing needs, times of year and availability.
• Planned and facilitated Diversity and Inclusion workshops in accordance with Human Resource Dept., employing varied methods to maximize attendance.
• Delivered engaging curriculum through diverse methods of classroom instruction, and online learning systems.

• Observed quality assurance art programs, including on-site evaluations, internal audits and customer surveys
• Handled calls to address customer inquiries and concerns
• Maintained excellent attendance record, consistently arriving to work on time
• Created plans and communicated deadlines to ensure projects were completed on time
• Provided clerical support, addressing routine and special requirements.

Preserve the Baltimore Uprising Archive Project

• Uploaded and organized digital photographs onto website
• Maintained and updated inventory list
• Make information available to researchers via web
• Worked directly with Digital Projects Manager, Special Collections Librarians, and Imaging Services technician

• Assisted with Special Collection's Archivists with various task including data entry and assisting in research room
• Performed photocopying, scanning and answering telephone

• Manage 501c (3) Art organization
• Reported to X4D Board of Directors
• Represented programs and point of view of organization to agencies, organizations and general public
• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss
• Managed online and email marketing fundraising campaigns
• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss
• Facilitated collaborations and partnerships with art organizations , schools and museums(Baltimore Museum of Art

• Managed and implemented various processes that set standard for all retail store methods and procedures
• Facilitated Sarbanes–Oxley (SOX)testing which includes, revised and created new processes and controls for entire Treasury Department operations
• Initiate ACH and wire transfers to fund Domestic and International disbursement accounts
• Managed Data Consolidation project which included, consolidating and centralizing accurate banking information for 2000 retail stores
• Prepared checks for deposits
• Managed banking accounts and documentation for Domestic and International accounts
• Reviewed Treasury bank fees to reconcile monthly statements
• Handled cash flow, debit and interest schedules and bank accounts.
• Collaborated on projects with other financial professionals.

• Administered Indirect national compensation plans within national commissions system, including
  system setup and maintenance, payroll calculation, commission's calculation, etc
• Researched and applied decision-making judgment to resolve moderately complex commission
  discrepancies
• Provided resolution of commission issues to sales team
• Reviews agent reports from commissions system to ensure accuracy of setup and hierarchy
• Supported monthly reporting requirements
  Applied correct compensation plans and start-up rules for all positions required.
  
  

• Work on Employee Help Line (EHL) providing information via telephone and email to employees on
  payroll, travel and expense and is responsible for researching and troubleshooting questions and scenarios on those issues as well as other finance related topics
• Assisted with other inbound/outbound call projects for Shared Services
• Acted in capacity of acting lead by handling escalated issues with customers, providing follow-ups
• Monitored integrity of input into ADP
• Assisted with auditing and responding to company accountants
• Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  
  
  
  

• Supported Human Resources Administrative Team by answering Payroll and HR-related questions within call center environment
• Processed employment verification, clearance applications and other data entry tasks in Lawson and People Soft database systems
• As Auditor within HR Shared Services department, responsibilities include processing Special payments (terminations, severance, bonuses, spot awards, etc.)
• Provided end-user support for Education Training Program (Online learning) using Skill Soft technology and Educational Assistance program (Tuition Assistance), as well as intake and processing of Short-Term Disability claims for company.
  
  
  
  
  
  

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
• Contributed to company achieving and holding industry-leading customer service ratings.
• Educated customers how to use company systems, complete forms and obtain desired services.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
• Referred complex issues relating to online order system or technology to help desk for further evaluation.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.