Angela Kraske
Overview
12
12
years of professional experience
Work History
Customer Care Manager
The Healing Spot Physical Therapy
Colorado Springs, CO
12.2023 - Current
- Establishing positive client relationships by responding to inquiries, identifying and assessing clients' needs and resolving problems, leading to increased customer loyalty and retention.
- Collaborating with cross-functional teams to address customer concerns resulting in a holistic approach to problem solving.
- Analyzing performance metrics, identifying areas of improvement and revising processes to meet necessary changes to drive business improvements.
Spa Director
Prime IV Hydration & Wellness
CO
01.2022 - 01.2023
- Implemented successful updates to operations and developed team growth to improve overall business success.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
- Trained and managed spa staff on maintaining strict compliance with health department regulations, sales techniques, and optimal performance levels, for enhanced guest satisfaction.
General Manager
StretchLab Lone Tree & Castle Rock
CO
01.2020 - 01.2022
- Developed and executed strategic plans for business start up and growth for expansion, resulting in top performing studio in Colorado.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new studio.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Functional Movement Training Director
Thrive Health Systems
Colorado Springs, CO
01.2015 - 01.2020
- Developed and directed the operations of the Functional Training department for a top chiropractic practices with multiple clinics in the Colorado Springs area.
- Collaborated with the team of chiropractic doctors through weekly staff meetings and patient chart reviews to insure patient care success.
- Evaluated the effectiveness of training programs using various assessment tools and provided valuable feedback to the training staff for continuous improvements.
Founder of FitZone
Canyon Fitness
Castle Rock, CO
01.2013 - 01.2015
- Established a successful fitness training program by identifying current fitness trends and implementing science based training techniques for a results driven workout.
- Created key promotional initiatives to increase sales and profit levels that resulted in substantial business growth.
- Built a positive culture that fostered creativity, innovation, and training staff engagement.
Education
Associate of Arts -
Colorado Institute of Art
DenverSkills
- Business development and operations
- Team leadership and mentoring
- Client relationship building
- Data analysis
- Sales and marketing development
- CRM platforms
- Proficient in Microsoft Office, Google Suites
- Teamwork and collaboration
- Process improvement
- High level of organizational and multitasking
- Excellent communication
Qualifications
20+ years of sales, business operations and world class customer experience
15+ years of continuing education in exercise science, sales, marketing and business development
Timeline
Customer Care Manager
The Healing Spot Physical Therapy
12.2023 - Current
Spa Director
Prime IV Hydration & Wellness
01.2022 - 01.2023
General Manager
StretchLab Lone Tree & Castle Rock
01.2020 - 01.2022
Functional Movement Training Director
Thrive Health Systems
01.2015 - 01.2020
Founder of FitZone
Canyon Fitness
01.2013 - 01.2015
Associate of Arts -
Colorado Institute of Art