Angela Krieg
Bellevue
Summary
Dynamic leader with a proven track record at UMC Food Ministry, excelling in staff management and customer service. Skilled in MS Office, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Expert in fostering team leadership and effective communication, I consistently deliver projects on time and within budget, achieving measurable improvements in performance and profitability.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Manager
UMC Food Ministry
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Project Quality Control Manager
3-X Metrics
10.2022 - 04.2023
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Fostered strong relationships with clients through clear communication channels and timely resolution of any concerns or issues raised during projects'' lifecycle.
- Implemented corrective actions promptly when deviations from established standards were identified, minimizing negative impacts on project outcomes.
- Conducted root cause analyses following incidents or non-conformities, enabling timely identification of underlying issues for swift rectification measures.
- Managed resources effectively, ensuring that projects were completed on time, within budget, and meeting or exceeding quality standards.
Server
Sky Galley
10.2018 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Cleaning Specialist
Newport Police Department
04.2012 - 01.2014
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Maintained a safe environment for clients by adhering to strict cleaning protocols and guidelines.
Assistant Manager
Wilson Enterprises
09.2005 - 06.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Over seen 120 Properties
- Payroll
- Accounting and Billing
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
GED -
Dayton Independent High
Dayton, KY05-2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Computer skills
- Positive attitude
- Problem resolution
- Effective communication
- Multitasking
- Problem-solving
- Excellent communication
- Organizational skills
- Staff training
- MS office
- MS Excel
- MS Word
Timeline
Manager
UMC Food Ministry
04.2023 - Current
Project Quality Control Manager
3-X Metrics
10.2022 - 04.2023
Server
Sky Galley
10.2018 - 03.2019
Cleaning Specialist
Newport Police Department
04.2012 - 01.2014
Assistant Manager
Wilson Enterprises
09.2005 - 06.2008
GED -
Dayton Independent High
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