ANGELA KROUT
Hendersonville
Summary
Professional leader with executive experience ready to drive impactful change. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
29
29
years of professional experience
Work History
Vice President Client Delivery
Ensemble Health Partners
03.2022 - Current
- Managed overall revenue cycle operations for large integrated health systems. Most recently a 21-hospital system in Tennessee and Virginia.
- Developed client delivery onboarding and training
- Managed position control and hiring for all of client delivery
- Managed the Physician Optimization team for clinic assessments and performance improvements
- Established Net Promotor Survey for EHP
Senior Vice President/Chief Operating Officer
XTEND HEALTHCARE
01.2019 - 03.2022
- Leadership and strategic vision for the organization while actively managing aggressive growth targets and key customer metrics
- 3200 revenue cycle and public health professionals
- 150+ revenue cycle directors and consultants
- Integration of offshore resources
- $11.7B Net Patient Revenue processed annually
- Projects currently in 38 states
- Oversaw implementations and conversions
- Improved liquidation and yield across customers
- Development work from home strategy with improvements in quality and productivity
Vice President Revenue Cycle and Healthcare Executive
CERNER CORPORATION
11.2017 - 01.2019
- Onsite Cerner executive and VP, Revenue Cycle for Adventist Health, Roseville, CA $5B in Revenue
- Managed the rebadge of 2000 AH employees to the Cerner workforce
- Consolidation of 11 regional business offices
- Exceeded cash collections during the transition
- Optimized the use of Cerner Millennium
- Developed plans to achieve outstanding performance results in employee engagement, cash collections, aging reduction, and avoidable write offs
- Ensured efficient operations and compliance with operational playbooks, policies and procedures, regulatory laws and standardization.
- Ensured budgetary goals were met and reduced cost to collect by $13M
- Developed change management documentation and training protocols.
- Reduced DNFB by 4 days
- Reduced accounts receivable by 5 days
- Increased yield by $44M
Vice President, Revenue Management
CENTURA HEALTH
10.2007 - 11.2017
- Responsible for the revenue cycle functions for all 18 facilities and 980 employed physicians
- Developed and monitored operational activities and performance for 600 FTEs
- Oversaw an annual operational budget of $64M
- Epic Champion for revenue cycle
- Excellent Epic progress report 20 of 24 months.
- Highest average progress reports of 4.8% ever achieved in an Epic installation
- First Epic customer to receive 100% of the Good Install Rebate resulting in $800K
- Reduce staff turnover from 15% to 5%
- Centralized coding across the system for both hospital and physician services
- Developed a Clinical Documentation Integrity department resulting in improved quality
- Created an internal Medicaid Eligibility program, obtained MA designation
- Implemented a staff, leader and executive Revenue Management orientation
- Established a staff bonus program based on metric achievement
- Maintained a coding accuracy score of >95% for both IP and OP accounts
- Reduced cost to collect from 2.5 to 1.3%
- Doubled point of service collections to 2.5% with focused NPR goals
Director, Revenue Cycle Services, Conifer
TENET PATIENT FINANCIAL SERVICES
08.2007 - 10.2007
- Responsible for supplying business insight on all aspects of revenue cycle services to nine hospitals to ensure the revenue cycle performance metrics are achieved.
- Reviewed hospital SLAs to ensure compliance and take action as needed.
- Identified issues and works with operational units to develop and manage action plans.
- Advised hospitals on planning, budgeting and implementation of all revenue cycle activities.
Client Services Director, PFS National Programs
TENET PATIENT FINANCIAL SERVICES
02.2005 - 07.2007
- Responsible for the communication of performance and resolution of issues between 34 hospitals and 2 physician groups.
- Primary liaison for Tenet National Programs on services in self-pay collections, small balance managed care, denial management, Medicare supplemental billing and collections, customer services, dispute management, Medicaid eligibility and charity programs.
- Ensured revenue cycle goals were achieved in coordination with other directors / business units as appropriate. Supports identification and development of process improvements.
- Helped facilities in month-end processes and ensured timely and correct resolutions to questions.
Market Director
TENET PATIENT FINANCIAL SERVICES
03.2004 - 02.2005
- Provided leadership to 19 facilities in admitting processes, HIM operations, AR analysis, cash collections, contracts, system implementations, procedures, and month end reporting.
- Focused on financial clearance for admitting, denial management and established bi weekly revenue cycle meetings.
- Developed scripting for Admitting staff and discharge checklists.
Director of Operations, Central Business Office III
TENET PATIENT FINANCIAL SERVICES
04.2002 - 03.2004
- Responsible for $145M accounts receivable.
- Provided analysis and oversight of AR and registration to facilities, Regional and Corporate entities. Implemented plans and systems that enhance the operational performance of the CBO.
Director, Patient Access Services and Patient Financial Services
OVERLAKE HOSPITAL MEDICAL CENTER
10.1998 - 03.2002
- Company Overview: 239-bed medical center offering extensive outpatient programs
Director, Patient Accounts
ST. MARY’S HOSPITAL
01.1996 - 01.1997
- Company Overview: 169-bed suburban hospital, 25 multi-specialty physicians, and Simmons Ambulance Services
Education
Bachelor of Arts -
Western Illinois University
Macomb, IllinoisSkills
- Revenue Cycle Expert
- Budget/P&L Management
- Self-Pay Management
- HIM Operations
- Training and Staff Development
- Performance Standards
- Customer Service and Engagement
- Acquisitions/Integrations
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
Timeline
Vice President Client Delivery
Ensemble Health Partners
03.2022 - Current
Senior Vice President/Chief Operating Officer
XTEND HEALTHCARE
01.2019 - 03.2022
Vice President Revenue Cycle and Healthcare Executive
CERNER CORPORATION
11.2017 - 01.2019
Vice President, Revenue Management
CENTURA HEALTH
10.2007 - 11.2017
Director, Revenue Cycle Services, Conifer
TENET PATIENT FINANCIAL SERVICES
08.2007 - 10.2007
Client Services Director, PFS National Programs
TENET PATIENT FINANCIAL SERVICES
02.2005 - 07.2007
Market Director
TENET PATIENT FINANCIAL SERVICES
03.2004 - 02.2005
Director of Operations, Central Business Office III
TENET PATIENT FINANCIAL SERVICES
04.2002 - 03.2004
Director, Patient Access Services and Patient Financial Services
OVERLAKE HOSPITAL MEDICAL CENTER
10.1998 - 03.2002
Director, Patient Accounts
ST. MARY’S HOSPITAL
01.1996 - 01.1997
Bachelor of Arts -
Western Illinois University
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