Angela K. Thompson
Nekoosa,USA
Summary
Medical support professional with a strong background in coordinating schedules and managing patient care. Proven ability to handle high-stress situations, resolve issues efficiently and improve overall satisfaction rates. Known for adaptability, reliability, and strong patient connections. Adept at using scheduling software and maintaining organized records.
Overview
9
9
years of professional experience
Work History
Resource & Information Specialist, Appointing–Administration
Marshfield Clinic Health Systems
05.2023 - 12.2025
- Accurately schedule/coordinate/cancel appointments including ancillary tests
- Receive, file, transcribe, and schedule external labs
- Properly screen and route incoming phone calls and messages
- Accept, redirect, and schedule referrals promptly
- Collect, process, and file letters, forms, and other PHI/ROI documents
- Serve as a contact point for Financial Assistance applicants
- Verify and update patient insurance/demographic information
- Route courier drop-off, take deliveries, schedule pick-ups
Patient Access Representative
Marshfield Clinic Health Systems
11.2021 - 05.2023
- Greet and assist patients throughout their visit
- Accurately register/schedule patients and process payments
- Verify and update insurance and demographic information
- Prepare and complete patient documents
- Operate a computer, phone system, fax machine
Pharmacy Technician
Walgreens
12.2018 - 09.2020
- Operate cash register to accept payment from customers
- Verified insurance information and process claims
- Price, fill and resolve prescription issues for customers
- Answer telephones, responding to questions or requests
- Order, label, and take inventory of medications and supplies
- Other duties as assigned by the pharmacist
Designated Hitter
Walgreens
03.2018 - 12.2018
- Perform cashiering, restocking, customer service, and janitorial duties
- Assemble seasonal and promotional displays
- Manage the photo department
- Unload delivery trucks and stock shelves
- Manage product bays and manage assigned inventory
- Assist with product resets, application of add tags, and special projects
- Perform Pharmacy Technician duties as needed
Customer Service Associate
Walgreens
02.2017 - 03.2018
- Perform cashiering, restocking, customer service, and janitorial duties
- Assemble seasonal and promotional displays
- Assist in photo department
Education
AAS - Health Information Management
Mid-State Technical College
Wisc. Rapids, WI01-2028
No Degree Obtained - Undeclared
Ripon College
Ripon, WI12.1994
High School Diploma - undefined
Nekoosa High School
Nekoosa, WI05.1992
Skills
- Office administration
- Medical terminology
- Electronic medical records
- HIPAA compliance
- Patient relations
- Insurance verification
- Project coordination
- Medical billing and coding
- Multi-line telephone operation
- Microsoft office
- Medical coding
- Customer service
Timeline
Resource & Information Specialist, Appointing–Administration
Marshfield Clinic Health Systems
05.2023 - 12.2025
Patient Access Representative
Marshfield Clinic Health Systems
11.2021 - 05.2023
Pharmacy Technician
Walgreens
12.2018 - 09.2020
Designated Hitter
Walgreens
03.2018 - 12.2018
Customer Service Associate
Walgreens
02.2017 - 03.2018
High School Diploma - undefined
Nekoosa High School
AAS - Health Information Management
Mid-State Technical College
No Degree Obtained - Undeclared
Ripon College