Angela Kunz
La Pine,OR
Summary
Well-organized, self-motivated and knowledgeable about successful strategies for managing work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Certified Pharmacy Technician
Walgreen's Pharmacy
02.2022 - Current
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Certified Pharmacy Technician
Bi-Mart Corporation
05.2006 - 01.2022
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
TRC Online Education
High School Diploma -
Gladstone High School
Gladstone, OR06.1977
Skills
- Workflow Optimization
- Drug utilization review
- Drug safety
- Prescription Filling
- First Aid (First Aid)
- Cash Register Operations
- Customer Service
- Patient confidentiality
Languages
Spanish
Elementary
Additional Information
I have spent most of my working carrier in customer service. I am looking for a part-time position. I have good phone skills and a ready smile. I am very dependable, detail oriented, and a fast learner.
References:
Adam Anderson
Former Pharmacy Manager at Bi-mart and Walgreens
Contact# 1-503-910-8232
Stephani Austin
Former Pharmacy Office Manager- Walgreens
Contact# 541-306-0382
David Poydence
Staff Pharmacist-Walgreens
Contact# 541-647-2027
Timeline
Certified Pharmacy Technician
Walgreen's Pharmacy
02.2022 - Current
Certified Pharmacy Technician
Bi-Mart Corporation
05.2006 - 01.2022
TRC Online Education
High School Diploma -
Gladstone High School