Angela Kutsche
Kalamazoo,MI
Summary
Administration professional with experience in office management optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proficient in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Office Manager
Aspen Dental
11.2022 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers, patients, and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained computer and physical filing systems.
Office Administrator
Littleton Implants And Periodontics
05.2022 - 11.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Administrative Assistant
Oakland Drive Pediatric Dentistry And Orthodontics
02.2018 - 04.2022
- Managed filing system, entered data and completed other clerical tasks.
- Participated in marketing events involving patients and vendors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Executive Assistant to the Chief Executive Officer
Sights And Souls Commerical Photography
01.2014 - 12.2017
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Assisted with photography events and photoshoots
- Created expense reports, budgets, and filing systems for management team.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Used advanced software to prepare documents, reports, and presentations.
Education
Occupational Technical Studies - Business Management
Kalamazoo Valley Community College
Remote05.2024
Certified Dental Assistant - Dental Assisting
Ross Medical Education Center
Portage, MI02.2019
Certified Nursing Assistant -
Comstock Compass School
Comstock, MI05.2013
High School Diploma -
Plainwell High School
Plainwell, MI01.2013
No Degree - Professional Etiquette And Modeling
School of Barbizon
Kalamazoo, MI03.2011
Skills
- Documentation
- Leadership and Change Management
- Mixed Media Marketing
- Clerical Support
- Customer and Client Relations
- Public and Media Relations
- Microsoft Office
- Event Coordination
- Technical Support
- Customer Service
- Business Optimization
- Internal and External Communications
Timeline
Office Manager
Aspen Dental
11.2022 - Current
Office Administrator
Littleton Implants And Periodontics
05.2022 - 11.2022
Administrative Assistant
Oakland Drive Pediatric Dentistry And Orthodontics
02.2018 - 04.2022
Executive Assistant to the Chief Executive Officer
Sights And Souls Commerical Photography
01.2014 - 12.2017
Occupational Technical Studies - Business Management
Kalamazoo Valley Community College
Certified Dental Assistant - Dental Assisting
Ross Medical Education Center
Certified Nursing Assistant -
Comstock Compass School
High School Diploma -
Plainwell High School
No Degree - Professional Etiquette And Modeling
School of Barbizon