Summary
Overview
Work History
Education
Skills
Timeline
Generic

OLMA MIRANDA

Houston

Summary

Results-driven operations leader with over 20 years of progressive experience in the restaurant and financial services industries. Proven track record of driving sales growth, improving operational efficiency, and leading teams of 30+ employees across multiple locations. Skilled in training, performance management, and customer service excellence. Bilingual in English and Spanish, with a reputation for reliability, accountability, and delivering results under pressure.

Overview

29
29
years of professional experience

Work History

Wingstop

General Manager
08.2019 - Current
  • Promoted to GM after excelling as Assistant Manager.
  • Lead daily ops: scheduling, payroll, staffing.
  • Train/supervise teams to maintain service & quality.
  • Manage financials, inventory, cost control.
  • Handle escalated customer issues & satisfaction.

Burger King

Assistant Manger
02.2014 - 10.2019
  • Managed operations, schedules, and staff tasks.
  • Assisted in hiring & onboarding employees.
  • Supervised cash handling & deposits.
  • Ensured compliance & improved service scores.

Pls Check Cashiers

Sales Consultant
03.2012 - 11.2014
  • Processed checks, money orders, transfers.
  • Balanced registers & daily paperwork.
  • Educated customers & promoted products.

Jack In The Box

Team Leader
07.2003 - 09.2014
  • Supervised crew & daily operations.
  • Handled customer issues & complaints.
  • Managed registers, deposits, reports.

McDonalds

Manager
01.1997 - 05.2005
  • Managed scheduling, service, & prep standards.
  • Trained new employees.
  • Ensured safety & quality compliance.

Education

High School Diploma -

Theodore Roosevelt High School.
The Bronx, NY
06-2001

Skills

  • Customer Service Excellence
  • Team Leadership & Training
  • Operations & Inventory Management
  • Cash Handling & Financial Accuracy
  • Conflict Resolution
  • Strong Work Ethic & Reliability

    Strengths :

  • Bilingual: English & Spanish
  • Excellent attendance
  • Organized & detail-oriented
  • Motivated & adaptable

Timeline

Wingstop

General Manager
08.2019 - Current

Burger King

Assistant Manger
02.2014 - 10.2019

Pls Check Cashiers

Sales Consultant
03.2012 - 11.2014

Jack In The Box

Team Leader
07.2003 - 09.2014

McDonalds

Manager
01.1997 - 05.2005

High School Diploma -

Theodore Roosevelt High School.

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