Summary
Overview
Work History
Education
Skills
Section name
Hobbies and Interests
Timeline
Generic

Angela Lambert

Longview

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

SR Administrative Assistant

AAON
04.2025 - Current
  • Keep files and records in content management systems such as MS SharePoint, EXCEL and others.
  • Serve as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Support program operations by preparing and updating documents, reports and spreadsheets.
  • Support project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.

Executive Assistant

AAON
08.2020 - 01.2024
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Greeted visitors warmly upon arrival at the office premises.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Obtained signatures for financial documents and internal and external invoices.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Delivered optimal administrative, customer service and case management support.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.

Customer Service Representative

AAON
01.2016 - 08.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Made outbound calls to obtain account information.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Mentored junior team members and managed employee relationships.

Manufacturing Associate

AAON
09.2016 - 12.2016
  • Assembled components of a variety of products, adhering to production specifications.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Ensured work areas were kept clean and organized at all times.
  • Used established assembly instructions to complete jobs.
  • Inspected and tested final products to verify conformance to established tolerances.

Machine Operator Helper

AAON
09.2016 - 09.2016

Shop Hand

Paragon Film
01.2015 - 07.2015
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Inspected finished products for quality assurance purposes.
  • Operated machinery such as drills, saws and presses to assemble parts.
  • Ensured work areas were kept clean and organized at all times.
  • Loaded raw materials into machines for processing according to instructions provided by supervisors.
  • Verified accuracy of assembled parts before moving them down the line for further processing.
  • Followed standard operating procedures while performing tasks on the assembly line.
  • Communicated effectively with co-workers about production progress throughout shift hours.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Recognized defective material and reported issues to management.
  • Boxed, labeled and moved items to keep production lines moving swiftly.

Education

GED -

Tulsa Tech
Tulsa, OK
05-2015

Skills

  • Project Oversight
  • Social Media Management
  • Expense Reporting
  • Customer Service
  • Scheduling
  • Meeting Planning
  • Excel Spreadsheets
  • Social Media Knowledge
  • Interpersonal Communication
  • Customer Service-Oriented
  • Strong Problem Solver
  • Conflict Management
  • Proper Phone Etiquette
  • Resourceful
  • Information Confidentiality
  • Process Improvements
  • Self-Starter
  • Professional and Mature
  • Executive Support
  • Continuous Improvements
  • Team Building
  • Recruitment and Hiring
  • Process Improvement
  • Training and Mentoring
  • Negotiation
  • Team Leadership

Section name

  • October 11, 2023
  • AAON
  • RE: Sales Support Manager
  • Dear Andrew
  • I am submitting my resume in hopes that I will be considered for the Sales Support Manager opportunity with AAON. After reviewing the position requirements, I believe that my qualifications and experience make me an almost perfect fit for the job.
  • Although I do not have a college degree, I am willing to take the necessary steps in furthering my education.
  • I am an excellent communicator and leader. I'm motivated by any opportunity where I can learn new things or engage with people. I have respect for those in management positions and I'm always willing to take on greater responsibilities to help out. You can be sure that I will bring these qualities to this position, in addition to my other strengths, which include collaborating with team members, handling difficult customers and managing accounts. I have assisted in recruiting and interviewing several of our current customer service team members and have taken full advantage of any opportunity that has been sent my way.
  • I would greatly appreciate your review of my enclosed resume and outlined credentials. I am confident that with my experience, dedication and heart for the AAON customer service department, I can lead our team into many more years of top-notch service for our reps and customers.

Hobbies and Interests

Women in Recovery mentor and volunteer

Timeline

SR Administrative Assistant

AAON
04.2025 - Current

Executive Assistant

AAON
08.2020 - 01.2024

Machine Operator Helper

AAON
09.2016 - 09.2016

Manufacturing Associate

AAON
09.2016 - 12.2016

Customer Service Representative

AAON
01.2016 - 08.2020

Shop Hand

Paragon Film
01.2015 - 07.2015

GED -

Tulsa Tech

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