Angela Lampkin
Waxhaw,NC
Summary
Administrative Support Assistant with extensive experience in office management and staff coordination. Proven ability to deliver high-quality support, ensuring efficient daily operations. Strong organizational skills and proficiency in MS Office Suite enable effective multitasking. Track record of streamlining processes and enhancing operational efficiency.
Overview
26
26
years of professional experience
Work History
Technology Associate
Charlotte-Mecklenburg School System
Charlotte, NC
02.2025 - Current
- Provide technical support to staff and students, ensuring timely resolution of hardware and software issues.
- Assist with the deployment, setup, and maintenance of devices across classrooms and administrative offices.
- Maintain and troubleshoot network and printer connections within school facilities.
- Collaborate with IT teams to implement system updates and support district-wide tech initiatives.
- Train staff on the use of educational technology tools and platforms.
Customer Experience Supervisor
Mecklenburg County
Charlotte, NC
12.2022 - 09.2024
- Supervised and coached staff to ensure optimal performance and efficiency.
- Streamlined office procedures, improving workflow and customer service.
- Led implementation of customer feedback surveys to improve experience metrics.
- Recruited, trained, and evaluated new hires in coordination with HR.
Customer Service Lead
United Airlines
Sterling, VA
03.2001 - 08.2022
- Led the onboarding and training of new customer service team members.
- Developed a customer service training program that improved service delivery.
- Analyzed service metrics to identify and resolve recurring issues.
- Coordinated flight bookings and rebookings, ensuring smooth travel experiences.
Office Manager
Best Rate Tree and Landscaping
Charlotte, NC
08.1999 - 01.2021
- Oversaw daily operations, including budgeting and payroll management.
- Enhanced record-keeping and operational processes through implementation of new systems.
- Trained employees and conducted performance evaluations to support professional development.
- Utilized statistical analysis to execute effective revenue strategies.
- Troubleshot system issues related to network connectivity, software installation, and printing.
- Assisted deployment of new applications and updates to existing software solutions.
- Installed and configured hardware, software, networks, printers, and scanners.
- Managed inventory of IT assets, including laptops, desktops, servers, and peripherals.
Education
IT Support Specialist Training -
Goodwill University / Steel Tech Consultants
Concord, NCCertification in Human Resources Management -
University of Minnesota, Carlson School of Business
Skills
Technical proficiency
Payroll and benefits management
Organizational skills
- Process improvement
- New hire onboarding
- Project planning
- Team collaboration
- Communication skills
- Office software proficiency
- Independent work
- Employee training
- Workflow optimization
- Customer service
- Problem solving
- Data analytics
Technical Tools And Platforms
- Microsoft 365
- Windows OS
- Basic Linux
- Google Workspace
- Remote Desktop
- Help Desk Tools (e.g., Zendesk, ServiceNow)
Timeline
Technology Associate
Charlotte-Mecklenburg School System
02.2025 - Current
Customer Experience Supervisor
Mecklenburg County
12.2022 - 09.2024
Customer Service Lead
United Airlines
03.2001 - 08.2022
Office Manager
Best Rate Tree and Landscaping
08.1999 - 01.2021
IT Support Specialist Training -
Goodwill University / Steel Tech Consultants
Certification in Human Resources Management -
University of Minnesota, Carlson School of Business
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