Angela Lamson
Weston,WV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Independent Contractor/Driver (Class B CDL)
FedEx Custom Critical, Inc
07.2018 - 07.2024
- Pickup and delivery of time sensitive, high value freight.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Maintained certifications for temperature validated, high security, art/museum and hazmat loads.
- Acted as a mentor to new drivers, assisting them with ELD usage, navigating FedexCC load board/bidding process to maximize revenue
- Received the FedexCC safety award for 5 years in a row, including the prestigious "Elite Fleet" award in 2022.
Office Associate II
Shenandoah Valley Social Services
08.2017 - 06.2018
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed smooth processing of benefits paperwork to support office productivity.
Dispatch/Office Assistant
Carlson Testing Inc
04.2013 - 03.2017
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Entered daily reports into company software Use company software to bill for cylinders and curing
of concrete samples. - Daily communication with contractors, private citizens, inspectors and government officials to quickly facilitate any needed inspections of aggregate, asphalt and concrete.
- Created new jobs orders and scheduled inspections in company specific software
- Used Word and Excel on a regular basis for reports and ODOT concrete break sheets, also
usd Outlook as the main communication between me and the inspectors via dispatches every
day, and between me and several clients as a way to schedule and/or send and receive the
required paperwork to set up new jobs.
Office Manager
Mastro Heating and Air, Inc
04.2012 - 04.2013
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor of Science - Nursing
Alderson Broaddus University
Philippi, WVAssociate of Arts - Accounting
Kaiser University
Melbourne04.2013
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06.1992
Skills
- Deadline Adherence
- Workload Management
- Safety Compliance
- Information Security
- Microsoft Outlook
- Client Relationship Building
- Records coordination
- Customer Support
- Office Administration
- Filing
- Clerical Support
- Spreadsheet Management
Timeline
Independent Contractor/Driver (Class B CDL)
FedEx Custom Critical, Inc
07.2018 - 07.2024
Office Associate II
Shenandoah Valley Social Services
08.2017 - 06.2018
Dispatch/Office Assistant
Carlson Testing Inc
04.2013 - 03.2017
Office Manager
Mastro Heating and Air, Inc
04.2012 - 04.2013
Bachelor of Science - Nursing
Alderson Broaddus University
Associate of Arts - Accounting
Kaiser University
High School Diploma -
Lloyd C. Bird High School
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