Summary
Overview
Work History
Education
Skills
Timeline
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Angela Lane

Cape Girardeau,Mo

Summary

Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Burger King
03.2025 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhanced customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Administrative Assistant

Mercy Southeast
06.2024 - 03.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during scheduling process.

General Manager

Wendys Resturant
02.2024 - 06.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring, and training of team members.

Registration Specialist

Saint Francis Medical Center
11.2023 - 02.2024
  • Managed patient registration processes, ensuring compliance with healthcare regulations and organizational policies.
  • Streamlined data entry procedures, improving the accuracy of patient information in electronic health record systems.
  • Trained new staff on registration protocols, enhancing team efficiency and service quality.
  • Coordinated with clinical staff to resolve patient inquiries and facilitate seamless appointment scheduling.
  • Implemented improvements in registration workflow, reducing wait times for patients during peak hours.
  • Analyzed patient feedback to identify areas for process enhancement and service delivery improvement.
  • Oversaw daily operations of the registration department, ensuring optimal staffing levels and resource allocation.
  • Led initiatives to enhance patient engagement through effective communication strategies during the registration process.
  • Assisted in training new Registration Specialists, sharing best practices, and helping them become proficient in their roles.
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
  • Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
  • Assisted in developing educational materials related to the registration process for both staff members and patients.
  • Identified potential areas of improvement within the registration process by conducting regular audits of completed forms and records.
  • Worked with clinical staff, coding coordinators, and the billing department to resolve patient inquiries, billing, and coding questions.

General Manager

Burger King
04.2023 - 11.2023
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Oversaw daily operations, ensuring high standards of quality and customer service.
  • Implemented inventory management systems to optimize supply chain efficiency.
  • Trained and mentored staff to enhance performance and foster teamwork.
  • Developed strategic marketing initiatives to increase brand awareness and sales.

Benefit Program Tech

State Of Missouri
09.2022 - 05.2023
  • Investigates non-support inquiries, prepares cases, interviews custodial and non-custodial parents, and locates a non-custodial parent.
  • Receives and processes referrals for the location of non-custodial parents in non-support claims, using investigative techniques and a range of state, federal, and other resources; pursues new leads as the case develops.
  • Initiates enforcement action on non-paying child support cases by making phone calls to non-paying parents, filing orders and issuing income withholding orders, filing liens of various types, and prosecuting attorney and interstate referrals.
  • Calculates and determines arrearages on child support cases, monitors payments, requests refunds, and releases payments as appropriate.
  • Initiates and receives telephone and written inquiries from custodial and non-custodial parents, attorneys, and/or employers regarding the child support program and/or specific case situations
  • Serves as liaison with other public and private entities while intercepting benefits, withholding of assets, or suspension of various licenses (such as hunting, driver's, or professional licenses) to enforce child support obligations or collect past-due child support.
  • Receives general supervision from a Child Support Supervisor or other administrative supervisor for attainment of objectives through case record review, system notices, reports, and conferences.

Restaurant Manager

Rhodes
04.2022 - 11.2022
  • Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
  • Assist the general manager in offering suggestions on how to achieve the budgeted sales and maintain the budgeted gross Profit in food areas.
  • Ensure appropriate merchandise stock levels, merchandise adjacency's and presentations; signing, and assortment in Food Service; ensure the Food area is adequately stocked within the district.
  • Review store trends and recommend changes for maximizing goals and objectives.
  • Ensure compliance with all policies and procedures.
  • Continually evaluate and communicate performance issues and actively recruit Food Service employees.
  • Train and develop store food service employees; direct and monitor training and development for employees on the food service team.
  • Must be able to ensure product quality of all deli food items prepared consistently with state, local, and company standards, and ensure the area is clean, neat, and meets company standards.

Assistant Manager in Training

Hucks
03.2021 - 03.2022
  • Gives all customers prompt and courteous service.
  • Performs specific tasks as assigned by the Store Manager.
  • Effectively communicates with store associates and management.
  • Provides a role model of conduct for other associates in the store.
  • Ensures Store Manager is made aware of all sales, cash, or operating discrepancies.
  • Ensure all associates are in proper uniform and provide prompt, courteous customer service.
  • Completes a shift change report at the beginning and end of the shift according to company policy.
  • Accurately records all over rings and refunds.
  • Completes daily paperwork and makes store deposits as directed by the Store Manager.
  • Advises Store Manager of any personnel situations or policy violations hurting store operating performance.
  • Ensures cash and merchandise in the store are handled in a secure manner.

Forklift Operator

Dhl
08.2020 - 02.2021
  • Load, unload, move, stock, and stage products and materials using various types of forklifts or other power equipment 80% of the specified shift.
  • Pull and prepare products for shipment, ensuring the exact number and types of products are loaded.
  • Keep appropriate records and reports for inventory accuracy.
  • Comply with all OSHA and MSDS standards.
  • Verify load accuracy; check the load count, stability, and product damage, and report variances as necessary.
  • Change the equipment battery or LP tank and monitor the power source as necessary.
  • Maintain the facility's equipment and materials in a neat, clean, and orderly fashion.
  • Assist in physical inventories.
  • Complete daily inspection of equipment.

Leveraged Sales Rep

ATT
10.2018 - 07.2020
  • Utilize proven sales and service techniques to build customer relationships, enhance the customer's buying experience, retain customers, and exceed customer care commitments.
  • Provide world-class service by delivering an effortless customer experience.
  • Interact proficiently with a variety of online systems to problem solve, identify sales and retention opportunities, and present an all-inclusive solution that meets the customer's needs.
  • Opportunity to consistently meet or exceed sales quotas and service objectives in a fast-paced call center environment.

Education

High School Diploma -

Cahokia High School
Cahokia, IL
05.2002

Skills

  • Answer multi-lines
  • Customer service
  • Money handling
  • Team leadership
  • Time management
  • Customer relations
  • Staff training and development
  • Staff supervision
  • Operations management
  • Recruiting and interviewing
  • Decision-making

Timeline

Assistant Manager

Burger King
03.2025 - Current

Administrative Assistant

Mercy Southeast
06.2024 - 03.2025

General Manager

Wendys Resturant
02.2024 - 06.2024

Registration Specialist

Saint Francis Medical Center
11.2023 - 02.2024

General Manager

Burger King
04.2023 - 11.2023

Benefit Program Tech

State Of Missouri
09.2022 - 05.2023

Restaurant Manager

Rhodes
04.2022 - 11.2022

Assistant Manager in Training

Hucks
03.2021 - 03.2022

Forklift Operator

Dhl
08.2020 - 02.2021

Leveraged Sales Rep

ATT
10.2018 - 07.2020

High School Diploma -

Cahokia High School

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Angela Lane