Hi, I’m
Angela Lang
West Bend,WI
"The harder you work, the harder it is to surrender."
Vince Lombardi
Summary
Contributing to positive business outcomes through effective and dedicated work, helping others, and through the achievement of key objectives. Goal-driven team player; independently motivated, and creative.
Overview
15
years of professional experience
1
Certificate
Education
Waukesha Technical CollegeWaukesha, WI
Technical Certificate from Financial Lending
04.2023
American Military University Charles Town, WV
Master of Science from Business Management
01.2011
DeVry UniversityChicago, IL
Bachelor of Science from Business Management & Criminal Justice
06.2008
Skills
- Loan Processing
- Credit Assessments
- Cash Flow Analysis
- Debt Collection
- Data Entry & Verification
- Call Center Experience
- Online Chat Support
- Case Management
- Document Management
- Interpersonal and Written Communication
- Progress Notes Updates
- Eligibility Determinations
- Fraud Prevention and Detection
Work History
YoGo Deliveries
Operations Manager
01.2018 - 11.2023
Job overview
- Supported customers via telephone, email, and chat to handle escalations and product concerns.
- Scheduled delivery routes according to traffic, weather and types of delivery.
- Managed resources effectively to avoid unnecessary delivery delays.
- Supervised delivery staff and general productivity.
- Completed rush deliveries on tight timetables to satisfy customers.
- Completed legal and sensitive document deliveries.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
U.S Small Business Administration
Loan & Collections Specialist
04.2020 - 10.2023
Job overview
- Utilized loan software to process and track loan applications.
- Prepared documents for underwriting by verifying client income, credit reports and business information.
- Investigated cases of fraud, and reported findings.
- Corresponded with debtors to negotiate accounts.
- Recorded and revised accounts, processing payments, and modifying loans.
- Prioritizing and entering overdue accounts into escalated collection processing.
- Maintained and managed customer calls, database updates, and data entry projects.
Vivent
Housing Case Manager
08.2017 - 09.2020
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed rent assistance applications.
- Auditing electronic client files, and agency documents.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines.
- Collected and maintained records of rental payments.
- Handled property complaints promptly and appropriately, calling in repairmen, and other support services.
- Assisted patients in accessing housing, financial assistance and other community resources.
YWCA
Case Lead & Loan Manager
07.2013 - 08.2017
Job overview
- Provided advocacy and case management to low-income families.
- Assisted families in navigating social services systems, including applying for benefits, accessing resources and connecting with other family support services.
- Investigated welfare fraud, and created fact reports for hearings.
- Managed all agency loan requests, closings, processing, and account updates.
- Reviewed income, expenses, and credit to determine loan eligibility.
- Managed TANF/W2 caseload of 140+ state cases.
Allendale Association
Academic Assistant
07.2008 - 07.2011
Job overview
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Managed classroom and group home inventory and expenses.
- Reviewed student files to meet deadlines for various requirements.
- Completed data entry projects and behavior tracking.
- Documented client progress and activities in accordance with agency policies and procedures.
Certification
Dept of Financial Institutions-WI Public Notary 2023-2027
Great Learning Academy- Debt Management 2023
UMW- Acuity Assessment 2018
WI DHS- SBIRT Screening 2017
Training
Division of Family and Economic Security (DFES)- Wisconsin Works (W-2) Training, Enhanced Case Management (ECM), Financial and Employment Planning (FEPs) 2013
Additional Information
American Red Cross 3/20-8/20
Savior's Church of Christ 2/20- Pres
WAF Team Captain 5/17- Pres
Habitat for Humanity 7/23-Pres
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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