Angela Langdon

* Manage all front end operations including Service Center, Self-Checkout, and Food Lion To Go.

* Hire, train, and develop associates to meet department needs.

* Supervise the performance of all duties and conduct timely appraisals for direct reports.

* Provide leadership and motivation to promote a culture reflective of our brand and strategy.

* Support the achievement of budgeted financials, operating results, and To-Go KPIs.

* Offer solutions that meet or exceed customers' expectations.

* Ensure Front End schedules are written per standards.

* Monitor shrink and ensure inventory, including money, and monetary assets are accounted for.

* Ensured store office functions were completed accurately and on time.

* Communicated all cash variances to Assistant Customer Service Manager.

* Maintain knowledge of all office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coin Star.

* Place all service calls in an efficient manner.

* Perform the task of sales associate as needed per surge plan guidelines.

* Adhered to all company guidelines, policies, and standard practices.

* Observe and correct all unsafe conditions that could cause associate or customer accidents.

* Perform all other duties as assigned.

* Completed merchandising resets and service related projects according to Lowe's specifications.

* Help drive add-on sales by staging clearance products, sorting products in proper locations, and ensuring displays are placed appropriately through the store.

* Repaired/replaced damaged or missing signage, merchandise, and displays.

* Analyzed metrics and provided feedback on product execution and in-store service to store, market, and corporate leaders.

* Complete other duties as assigned.

* Communicated with vendors and manufacturers on merchandise returns.

* Processed vendor returns.

* Followed up on outstanding return issues and ensured vendors were held accountable for product failures.

* Approach customers upon arrival and offered assistance.

* Processed transactions and handled payments.

* Informed customers about additional services like installation, financing, and loyalty programs.

* Addressed customer inquiries regarding products, pricing, availability, and store policies.

* Handling customer complaints, returns, exchanges, and finding solutions to problems.

* Kept the customer service area neat and organized.