Angela Lanning
St. Petersburg,FL
Summary
Medical Records Clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management and inventory control. Organized Medical Records Clerk recognized for high productivity and efficient task completion. Specialize in electronic health records management, data entry accuracy, and confidentiality compliance. Excel in time management, adaptability to new technology, and effective communication skills, ensuring smooth operation of medical records departments.
Overview
13
13
years of professional experience
Work History
Medical Records Clerk
Pediatric Cardiology Associates
St. Petersburg, FL
02.2022 - Current
- Answered questions and fulfilled requests with friendly and knowledgeable service
- Pulled patient records and transferred information to appropriate parties
- Maintained positive working relationship with fellow staff and management
- Scanned and converted paper records to digital format, ensuring clear and legible documents
- Reviewed patient charts for accuracy and completeness
- Processed incoming medical records requests
- Scanned paper records into digital format
- Assisted patients with requests for their medical records, guiding them through the process
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records
- Retrieved patient medical records in response to requests from authorized personnel
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
- Retrieved medical records upon request from healthcare professionals.
Customer Service Supervisor
Burlington
St. Petersburg, FL
09.2011 - 05.2024
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings
- Identified areas of improvement in the customer service process and developed strategies to address them
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels
- Delegated work to staff, setting priorities and goals
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules
- Computed balances, totals or commissions to support accounting team
Education
Full Spa Specialist Ethnology Science/ Massage Therapy -
Aveda Institute
St. Petersburg, FLHigh School Diploma -
St. Petersburg High School
Saint Petersburg, FLSkills
- Medical terminology understanding
- Medical Terminology
- Customer Service
- Medical Records Management
- Medical Records Requests
- HIPAA Compliance
Timeline
Medical Records Clerk
Pediatric Cardiology Associates
02.2022 - Current
Customer Service Supervisor
Burlington
09.2011 - 05.2024
Full Spa Specialist Ethnology Science/ Massage Therapy -
Aveda Institute
High School Diploma -
St. Petersburg High School
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