Angela Lapin-Brockman
Little Elm,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Strategic Account Specialist
TricorBraun
09.2020 - 10.2024
- Managed and supervised entire logistics operations, ensuring on-time arrivals for a client base exceeding 40.
- Developed robust connections with diverse accounts.
- Monitored scheduling and execution of purchase orders, deliveries and invoicing to ensure correctness.
- Ensured timely delivery, accurate GP Margin, and precise client billing.
- Evaluated issues, determined optimal solutions and executed decisions using critical thinking.
- Coordinated with international contacts to source materials.
- Provided freight quotes and terms with shipping companies and supply vendors to ensure the best pricing for customers.
- Processed all required paperwork to expedite the handling of shipped and received goods.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Corresponded with carrier representatives to make arrangements and provide instructions for the shipment and delivery of orders.
Facilities Coordinator
Assurant/JLL
12.2016 - 05.2020
- Scheduled, coordinated, and supervised all facility-related tasks and activities, such as facility-wide training, staff meetings, and new hire events.
- Managed facility manager expense reports monthly.
- Collaborated with contractors and vendors to support on-time project completion.
- Tracked inventory of cleaning products and materials to maintain optimum supply levels.
- Managed security systems within the building such as access control systems and CCTV cameras.
- Prepared for emergencies by creating building evacuation action plans.
- Managed payment processing for facilities invoices following company guidelines.
- Researched new products or services that could improve the efficiency of the facility.
- Assisted with relocations and remodeling projects, including ordering furniture and supplies.
- Performed security checks to identify areas of concern and implement mitigation techniques.
Administrative Assistant
Kroger
11.2014 - 12.2016
- Developed and maintained positive relationships with outside vendors, and other stakeholders.
- Greeted visitors and provided general information about the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and retrieval efficiency.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
General Studies -
Chemeketa Community College
Salem, OR01-2011
Medical Billing & Coding -
Valley Medical College
Salem, OR09-2008
Diploma -
Santa Barbara High School
Santa Barbara, CA06-1998
Skills
- Customer service-oriented
- Time management
- Highly organized
- Proficient in Microsoft Office
- Conflict resolution
- Teamwork and collaboration
- Account management
- Effective communication
Timeline
Strategic Account Specialist
TricorBraun
09.2020 - 10.2024
Facilities Coordinator
Assurant/JLL
12.2016 - 05.2020
Administrative Assistant
Kroger
11.2014 - 12.2016
General Studies -
Chemeketa Community College
Medical Billing & Coding -
Valley Medical College
Diploma -
Santa Barbara High School
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