Hi, I’m
ANGELA LASSITER
North Little Rock,AR
Summary
Dynamic professional with 13 years of experience playing a key role in attaining daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled liaison with superior communication, computer, support, and organizational skills.
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
13
years of professional experience
Work History
UAMS – Arkansas Center for Health Improvement
Naloxone Project Administrative Coordinator
03.2022 - Current
Job overview
- Collaborated with cross-functional teams to achieve project objectives within timelines.
- Increased productivity with effective delegation of tasks and prioritization of responsibilities.
- Improved client/member overall satisfaction through prompt and professional handling of inquiries and concerns.
- Proactively identified opportunities for improving administrative processes, implementing changes that leads to increased efficiency and effectiveness.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
PALCO, Inc.
Enrollment Specialist III Support Coordinator
10.2020 - 03.2022
Job overview
- Managed accurate recordkeeping of confidential information and application documents, ensuring compliance with regulations
- Understood and thoroughly explained services provided to clients and potential clients.
- Improved enrollment rates by effectively communicating program benefits and requirements
- Monitored enrollment specialist's ability to appropriately document client contact to ensure successful billing reimbursement
- Provided systems trainings to new clients/caregivers
- Educated and mentored clients on their rights, responsibilities, and risks in the Arkansas Self-Direction Program
- Monitored and evaluated clients ability to successfully navigate the program
- Monitored and assisted tracking Employee Quality Assurance
C&W Ventures, LLC
Property Manager
03.2019 - 07.2020
Job overview
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Melton Hill Media, LLC
Assistant Director of Programs
10.2016 - 09.2018
Job overview
- Was a contributing partner in the published book Family Road Map, A Step-By-Step Guide to Navigating Health, Education, and Insurance Services for Families with Special Needs, by Wendy Besmann
- Spearheaded strategic planning initiatives that aligned program goals with the organization''s mission and values.
- Set aggressive targets to drive company success and strengthen motivation.
- Developed collaborative partnerships with community organizations, resulting in increased resources for programs.
- Conducted comprehensive evaluations of program outcomes to identify areas for growth and improvement.
- Cultivated strong relationships with stakeholders, enhancing the reputation and visibility of the organization''s programs.
- Implemented effective communication strategies across teams, fostering collaboration and cohesion among staff members.
MidSouth/DHS
Independent Contract Trainer
08.2014 - 09.2016
Job overview
- Worked with multiple agencies in Employee Career Development for newly created position System of Care Wraparound & Family Support Specialists
- Aligned curriculum with company objectives to ensure consistency between training goals and business outcomes.
- Maximized efficiency by managing multiple simultaneous contract assignments without sacrificing quality or results.
- Co-facilitated state certification trainings statewide.
- Facilitated train-the-trainer programs, empowering others to deliver high-quality instruction.
- Increased learner engagement by incorporating interactive training methods and group activities.
- Enhanced communication skills among participants through targeted exercises and role-playing activities.
- Streamlined training processes by implementing efficient administrative procedures and tracking systems.
Counseling Associates, Inc
Family Support Coordinator
02.2011 - 09.2014
Job overview
- Developed trust-based relationships with clients through active listening skills, non-judgmental attitudes, and genuine concern for their wellbeing.
- Enhanced cultural competence within the organization by participating in diversity training and incorporating diverse perspectives into program planning and service delivery.
- Provided emotional support to families during difficult times, displaying empathy and understanding while maintaining professional boundaries.
- Assisted families in navigating complex social services systems by offering guidance on the application process, eligibility criteria, and available resources.
- Documented data and completed accurate updates to case records.
- Monitored progress and documented client mental health status changes to keep care team updated.
Education
Eastern Gateway CollegeOhio
AAB BMPMCERT - Business Management from Project Management Focus
05.2024
Claremont Lincoln UniversityClaremont, CA
BA Organizational Leadership from Human Resource
06.2024 - Current
Skills
- Natural Communicator with strong motivational skills
- Experience in communicating with vendors to assure inventory, data collection, and logistics
- Teamwork and Collaboration
- Maintains knowledge of resources and experience with Microsoft Word, Excel, and PowerPoint
- Attention to Detail
- Analytical Thinking
- Administration and Operations
- Excellent Communication
- Adaptability and Flexibility
- Efficiency Optimization
Specialized Trainings
- Atlassian Training, July 2022, Current
- First Aid CPR AED Trained, 2024
- Mental Health De-escalation Training, Training Institute, 2022, 2023
- Prosci Change Management Practitioner Program in Prosci Methodology, 2022, 2023
- Nationally Certified Family Roadmap Trainer of Trainers
- Nationally Certified Family Support Partner
Leadership
- Arkansas Behavioral Health Planning Advisory Council Chairperson (current)
- Arkansas State Hospital Governing Advisory Council (current)
- AR Interagency Coordinating Council Board Member (current)
- Title V Children's Medical Services Parent Advisory Council
Accomplishments
- A contributing partner in the published book Family Road Map, A Step-By-Step Guide to Navigating Health, Education, and Insurance Services for Families with Special Needs, by Wendy Besmann
- Collaborated with a team of 11 in the development of the Family Road Map training curriculum.
- Certified Family Road Map National Trainer of Trainers
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchCompany CulturePaid time offPaid sick leaveFlexible work hours4-day work weekCertification
- Nationally Certified Family Road Map Trainer of Trainers
- Project Management Certificate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- A contributing partner in the published book Family Road Map, A Step-By-Step Guide to Navigating Health, Education, and Insurance Services for Families with Special Needs, by Wendy Besmann
- Collaborated with a team of 11 in the development of the Family Road Map training curriculum.
- Nationally Certified Family Road Map Trainer of Trainers
Timeline
Claremont Lincoln University
BA Organizational Leadership from Human Resource
06.2024 - Current
Naloxone Project Administrative Coordinator
UAMS – Arkansas Center for Health Improvement
03.2022 - Current
Enrollment Specialist III Support Coordinator
PALCO, Inc.
10.2020 - 03.2022
Property Manager
C&W Ventures, LLC
03.2019 - 07.2020
Assistant Director of Programs
Melton Hill Media, LLC
10.2016 - 09.2018
Independent Contract Trainer
MidSouth/DHS
08.2014 - 09.2016
Family Support Coordinator
Counseling Associates, Inc
02.2011 - 09.2014
Eastern Gateway College
AAB BMPMCERT - Business Management from Project Management Focus
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