Angela Latham
Havelock,NC
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
22
22
years of professional experience
Work History
Parts Counter Person
Eastern Carolina Nissan
01.2023 - Current
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Estimator
Toyota Of New Bern
08.2022 - 01.2023
- Make appointments to see customers and asses the damages to their vehicle. Input Insurance estimates into our system.
- Generate repair orders and order parts for each repair.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Communicate between technician and customer to keep them informed and maintain highest levels of customer satisfaction.
Parts Coordinator
Gerber Collision And Glass
02.2022 - 07.2022
- Processed and reshelved return orders, checking for discrepancies, potential usage and damages.
- Provided timely, insightful and accurate reports to upper management.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Maintain less than a 14 day period between returns and credits received.
- Distribute parts for each job to assigned Technician. Track back ordered parts and maintain 3 areas of updates on outstanding orders as well as notes for every thing I was tracking.
Estimator
Cailber Collision
08.2021 - 12.2021
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Input insurance estimates, made repair orders, ordered parts, and kept customers informed of repairs.
- Maintained superb levels of customer satisfaction and feedback per company requirements.
- Communicate between insurance company, technician, and customer.
Service Advisor
Parker Honda
04.2020 - 02.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor, Parts, and Estimator
Lejeune Honda
08.2015 - 04.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Inspected vehicles to identify and document repair needs.
- Inspected new parts and areas of repair to verify correctness and quality.
- Followed standard operating procedures to achieve consistent quality of work.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Tested and adjusted newly repaired vehicles to verify proper function.
Estimator
Gerber Collison
06.2013 - 08.2015
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Prepared bids and proposals to submit to clients and secure new business.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
Body Shop Office Manager
Parker Buick GMC
06.2002 - 09.2012
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Billed invoices for all sublet and parts purchases and filed paperwork accordingly.
- Assisted in collecting debts and doing pay roll.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Education
Pharmacy Tech Certification - Pharmacology
Carteret Community College
Morehead City, NC04.2013
Skills
- Self training
- Coordinating Paperwork
- Customer relations
- Goal Setting
- Inventory Auditing
- Operations Management
- Invoice Processing
- Ordering Parts
- Vendor Relations
- Returns Processing
- Improving Customer Satisfaction
- Computer Literacy
- Stock Control
- Cash Handling
- Record Keeping
- Time Management
- Order Processing
- Parts Identification
- Attention to Detail
- Interpersonal Skills
- Quality Assurance
- Sales Techniques
- Telephone Etiquette
- Teamwork Abilities
- Display Building
- Cycle Counting
- Verbal and Written Communication
- Proficient in CCC estimating
- Proficient in Microsoft programs
Timeline
Parts Counter Person
Eastern Carolina Nissan
01.2023 - Current
Estimator
Toyota Of New Bern
08.2022 - 01.2023
Parts Coordinator
Gerber Collision And Glass
02.2022 - 07.2022
Estimator
Cailber Collision
08.2021 - 12.2021
Service Advisor
Parker Honda
04.2020 - 02.2021
Service Advisor, Parts, and Estimator
Lejeune Honda
08.2015 - 04.2020
Estimator
Gerber Collison
06.2013 - 08.2015
Body Shop Office Manager
Parker Buick GMC
06.2002 - 09.2012
Pharmacy Tech Certification - Pharmacology
Carteret Community College
Similar Profiles
Richard LeeRichard Lee
Director Of Operations at Eastern Carolina NissanDirector Of Operations at Eastern Carolina Nissan
Jamie BohanJamie Bohan
Chiropractic/Acupuncture/Medical Assistant at Eastern Carolina MedicineChiropractic/Acupuncture/Medical Assistant at Eastern Carolina Medicine
Michael MuesMichael Mues
Salesman at Carolina NissanSalesman at Carolina Nissan