Angela Lathrop
Pall Mall,TN
Summary
At Quality Private Duty, excelled as a Patient Scheduling Coordinator, mastering HIPAA compliance and enhancing patient relations through effective problem-solving. Demonstrated healthcare industry expertise by training staff and fostering interdepartmental teamwork, significantly improving scheduling efficiency and patient satisfaction.
Overview
3
3
years of professional experience
Work History
Patient Scheduling Coordinator
Quality Private Duty
03.2022 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Software to schedule patients.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
Education
Arts -
University of Phoenix
Arizona City, AZSkills
- Data entry proficiency
- Healthcare industry understanding
- Medical terminology knowledge
- HIPAA Compliance
- Strong Organization
- Patient Relations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Insurance Claims
- Insurance Billing
- Medical Billing
- Electronic Claims
- Insurance Verification
- Billing and Collection Procedures
- CPT Knowledge
- Patient Billing
- Insurance claims processing
- Medicaid and Medicare Knowledge
Timeline
Patient Scheduling Coordinator
Quality Private Duty
03.2022 - Current
Arts -
University of Phoenix
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