Angela Lawandus

• Maintained accurate records with diligent data entry and efficient database management for life insurance and annuity applications
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and secure filing systems.
• Managed correspondence through various channels, enhancing communication between clients and agency staff.
• Developed and maintained filing systems to ensure accurate documentation and easy retrieval of client records.
• Answered multi-line phone system, routing calls, delivering messages to agents and corporate office.
• Delivered excellent customer service through prompt responses to client and agent inquiries, addressing concerns effectively, and building strong relationships.
• Evaluated existing administrative processes, recommending improvements that enhanced overall productivity within the agency.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Previously held mortgage underwriting and loan processing roles with institutions such as Alliance Funding and Accredited Home Lenders developing foundational expertise in credit analysis, risk assessment, and regulatory compliance. Gained experience reviewing income, assets, and collateral to determine loan eligibility, while consistently meeting quality and turnaround time benchmarks.