Angela L.B. Rampey
Ponte Vedra,FL
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
31
31
years of professional experience
Work History
Talent Associate
KForce
04.2022 - 07.2022
- Execute sourcing and recruiting strategies to search for, identify and engage qualified candidates who met clients' requirements and helped place them in their new role.
- Prospect new candidates through networking, employee referrals, job boards, social media presence ad searches, career fairs and internet research.
- Collaborated with Kforce colleagues to fully understand the client's hiring objectives and requirements.
- Submit candidates, providing information needed to facilitate hiring decisions.
- Guide candidates through the recruiting process, coordinating interview and follow up activities.
- Facilitate the offer process, including salary negotiations, and other terms of employment.
- Manage consultants while on assignment; facilitate redeployment of consultants as assignments approach completion.
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Managed over 50 recruiting calls a day
Aetna Med Member/Medicare Advantage Customer Service Advocate
HGS (Hinduja Global Solutions)
04.2021 - 05.2021
- Work from Home Customer Service Representative
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided support in processing orders, ensuring accurate information entry and tracking.
- Handled escalated issues, utilizing conflict resolution skills to achieve positive outcomes.
- Maintained detailed records of customer interactions, contributing to process improvement initiatives.
Executive Recruiter
Manpower of Southern Nevada, Inc.
09.2003 - 04.2005
- Responsible for the ongoing recruitment and selection of candidates to fill contract and direct hire positions primarily focused within the Engineering & IT industry. Responsibilities include sourcing, screening, and interviewing of candidates, as well as administering pre-employment tests and checking references. Responsible for identifying, prospecting, and securing business opportunities to support new revenue growth.
- Provide high quality service to customers and contract employees by matching contract and/or direct hire employees' skills with customer needs.
- Screen and evaluate candidates for assignments, matching clients' requirements with candidate's skills. Interview and qualify applicants by using pre-screening methods, behavioral event interview questions, etc. Call candidates to schedule interview appointments.
- Maintain existing client relationships and expand new business.
- Develop and implement sales strategies for new account prospects.
- Ask appropriate questions when taking job orders and understands or obtains clarification on complex job orders.
- Respond to and qualify job orders efficiently.
- Attend job/career fairs as needed to recruit applicants.
- Recruit external candidates through media advertisement, school recruiting, referrals, web site sourcing, etc. Schedule appointments, interviews, new hire paperwork sessions, orientations, assessment testing, meetings, etc.
- Conduct reference checks.
- Prepares proposals and effectively negotiate fees.
- Led recruitment strategies to identify and attract top talent across various industries.
Sales Associate
Twigs
10.2002 - 04.2003
- Provide customer service and resolve customer complaints. Responsible for merchandising, reports, filing, inventory control, computer data entry. Assist with special events to promote sales.
- Assisted in managing inventory levels, ensuring product availability and organization.
Sales Representative
The Bee's Knees
09.2001 - 10.2002
- Provide customer service and resolve customer complaints. Responsible for merchandising, reports, filing, inventory control, computer data entry. Assist with special events to promote sales.
Recruiting Manager
Omni Express Personnel
09.2000 - 03.2001
- Create and implement a recruiting infrastructure designed to meet all branch initiatives in candidate generation, tracking and third-party vendor relationships. Write, revise and post job listings on company website and external websites. Resource candidates via internet recruitment, networking, and employee referrals. Review resumes, phone screen, coordinate interviews and check references for all internal job applicants. Work with Branch/Division managers to determine recruiting needs on an ongoing basis and become an integral part of meeting the strategic hiring goals. Manage and negotiate offer letters and employment agreements for all internal staff ensuring alignment of company objectives. Ensure compliance with applicable human resource laws.
Staffing Manager/Recruiter
Abcow Staffing
02.2000 - 09.2000
- Successfully place temporary and direct hire employees in Administrative and Accounting positions. Responsible for newspaper advertising, internet recruiting, candidate marketing and working closely with territory manager on outside sales and recruiting. Perform a variety of management duties.
Assistant Reservations Manager
The Welk Resort Center
07.1999 - 02.2000
- Supervise and coordinate activities of workers engaged in taking, recording, and canceling resort accommodation reservations in front office of hotel. Provide prompt and courteous customer service to callers who inquire about room reservations or any information about the resort. Research and provide all needed information for weekly meetings. Maintain daily exception and overtime reports. Maintain weekly schedules for 25 employees. Interview, recruit and train all new reservation agents. Calculate all commissions for front office staff. Compile, distribute, collect, verify, and monitor a variety of reports. Work independently with frequent interruptions. Manage a heavy workload in a timely manner.
Staffing Coordinator
Omni Express Personnel
03.1998 - 05.1999
- Develop clients and new business through various marketing techniques. Recruit, screen, interview, and test applicants for temporary and full time administrative and light industrial positions. Market qualified applicants to companies. Take job orders from clients and supervise the proper filling of job orders. Work with local college/trade schools, attend job fairs, provide newspaper advertising and work with EDD and other creative recruiting sources. Support sales efforts for Carlsbad office. Tour facilities and meet with clients and sales people.
Assistant Manager
The Limited
12.1997 - 03.1998
- Assist store manager with the supervision, training, and recruitment of employees. Interview candidates and evaluate performance reviews. Provide customer service and resolve customer complaints. Responsible for merchandising, sales goals, office work, reports, filing, inventory control, multi-line phones, computer data entry, bookkeeping, paying bills and various other managerial duties.
Store Manager
The Crate, Trion Inc.
03.1996 - 10.1997
- Responsible for the supervision, training, and recruitment of employees. Interview candidates and evaluate performance reviews. Provide customer service and resolve customer complaints. Responsible for merchandising, sales goals, office work, reports, filing, inventory control, multi-line phones, computer data entry, bookkeeping, paying bills, and other various other managerial duties.
Reservations Agent & Tennis Center Shop Supervisor
Callaway Gardens Resort
09.1991 - 05.1995
- Assisted customers. Handled reservations, guest check in/out. Computer data entry. Dealt with cash/credit card transactions for resort. Resolved complaints. Handled incoming calls. Maintained daily reports involving return guests and corporate accounts. Responsible for general clerical and bookkeeping duties. Provide customer service, resolve customer complaints. Responsible for merchandising, sales goals, office work, reports, filing, inventory control, multi-line phones, computer data entry.
Education
Human Resource Management Certificate - Human Resources
CSU San Marcos
San Marcos, CA01.2000
Bachelor of Science Degree - General Studies/Emphasis in Communications
Columbus State University
Columbus, GA01.1997
Skills
- Excellent verbal and written communication, excellent, interpersonal skills, highly analytical, highly organized, project management, effective time management, home management, administrative, critical-thinking, problem-solving Highly empathetic, great listener, able to multi-task, win-win attitude Ability to work in fast-paced, competitive environment Enjoys working with and being part of a team
- Microsoft Office (MS Word, MS Excel, MS Powerpoint)
- Microsoft Teams
- Type 75 WPM
- Past database experience:
- Personic (EZ Access)
- TechBase
- TempWorks
- Encore
- CALDWELL SPARTAN
- Star
- Megasys
- Call center experience
- Data entry
- Administrative support
- Data collection
Timeline
Talent Associate
KForce
04.2022 - 07.2022
Aetna Med Member/Medicare Advantage Customer Service Advocate
HGS (Hinduja Global Solutions)
04.2021 - 05.2021
Executive Recruiter
Manpower of Southern Nevada, Inc.
09.2003 - 04.2005
Sales Associate
Twigs
10.2002 - 04.2003
Sales Representative
The Bee's Knees
09.2001 - 10.2002
Recruiting Manager
Omni Express Personnel
09.2000 - 03.2001
Staffing Manager/Recruiter
Abcow Staffing
02.2000 - 09.2000
Assistant Reservations Manager
The Welk Resort Center
07.1999 - 02.2000
Staffing Coordinator
Omni Express Personnel
03.1998 - 05.1999
Assistant Manager
The Limited
12.1997 - 03.1998
Store Manager
The Crate, Trion Inc.
03.1996 - 10.1997
Reservations Agent & Tennis Center Shop Supervisor
Callaway Gardens Resort
09.1991 - 05.1995
Bachelor of Science Degree - General Studies/Emphasis in Communications
Columbus State University
Human Resource Management Certificate - Human Resources
CSU San Marcos
Rampy Household
House Manager +20 years
- Manage busy household finances, operations, and maintenance
- Create daily routines with built-in flexibility
- Schedule and coordinate activities among all members of the household
- Raising four well-adjusted middle school and high school aged children
- For the past 15+ years, I have also served on several boards (PTO/PTA, social organizations, etc.) and volunteered with various organizations at my children's schools and in the community. I am passionate about veteran and military charities and have volunteered throughout the years in various capacities for Toys for Tots & K-9 for Warriors.