Angela Leblanc
East Lansing,MI
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Kids Activities Supervisor
Lifetime Fitness Center
Northbrook, IL
01.2023 - Current
- Planned and coordinated daily activities for children aged 5-12 to ensure a safe, stimulating and enjoyable environment.
- Provided guidance and support to staff members in order to maintain high standards of customer service and safety.
- Ensured that all necessary health and safety protocols were being followed at all times.
- Communicated regularly with parents on their child's performance, providing updates and responding to inquiries or concerns.
- Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
- Settled disputes or helped solve other customer concerns.
Summer Camp Counselor
Northshore Country Day School
Winnetka, IL
06.2022 - 08.2023
- Provided guidance and support to campers in a safe, encouraging environment.
- Assisted with the planning and execution of daily activities for campers.
- Supervised groups of children during recreational activities.
- Ensured that all rules were followed at the camp grounds.
- Collaborated with other counselors to create fun learning experiences for campers.
- Monitored swimming areas to ensure that safety protocols were being followed by all swimmers.
- Resolved conflicts between campers using effective communication strategies.
- Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
- Coached campers in various sports and activities to improve skills and promote fun experiences.
Front Desk Receptionist
Ultimate Ninjas
Glenview, IL
12.2022 - 04.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Explained policies and procedures to visitors.
Education
Bachelor of Science - Political Science And Government
Michigan State University
East Lansing, MI05-2028
High School Diploma -
Loyola Academy
Wilmette, IL05-2024
Skills
- Public Speaking
- Attention to Detail
- Conflict Resolution
- Customer Service
- Recordkeeping
- Front Office Management
- Cash Handling
- Scheduling
- Team Collaboration
- Scheduling appointments
- Telephone Etiquette
- Administrative Skills
- Oral and writing communication
Affiliations
- I volunteered with kids who had disabilities for two years; It was the highlight of my high school experience
- I have volunteered every year since 2020.
- I went to Washington DC last fall with a select few of other students and got to talk to people in Congress about current issues.
Accomplishments
- I was an honor roll student during my time in high school- averaging a 3.5 every year.
Certification
- I am CPR and AED certified
Timeline
Kids Activities Supervisor
Lifetime Fitness Center
01.2023 - Current
Front Desk Receptionist
Ultimate Ninjas
12.2022 - 04.2023
Summer Camp Counselor
Northshore Country Day School
06.2022 - 08.2023
Bachelor of Science - Political Science And Government
Michigan State University
High School Diploma -
Loyola Academy