Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Volunteer

Angela Lee

Retail Sales
901 79th Ave. W Rock Island,,Illinois

Summary

Attentive retail professional brings 10+ years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of product placement, merchandising and shipment processing and inventory management. People- and service-oriented leader with positive attitude, excellent organizational strengths and a remarkable work ethic. Would love the opportunity to show my passion for the beauty industry and bring my 10+ years of experience back to Sophisticated Salon Centric.

Overview

15
15
years of professional experience

Work History

Key Holder

Four Seasons Women's Apparel
Davenport, IA
02.2021 - Current
  • Manage customer inquiries and concerns.
  • Make recommendations and suggestions.
  • Possess product knowledge and explain care for merchandise.
  • Process sales and payments.
  • Wrap merchandise including special gift wrapping.
  • Execute returns and exchanges.

Job Site Manager

Goldbar Construction, Rock Island
01.2002 - 02.2021
  • Respond to customer requests via telephone and email and effectively answered questions and inquiries.
  • Give clear direction to all contractors to ensure projects are executed according to approved time, cost estimates and quality controls.
  • Total and authorize payroll for five other independent contractors.
  • Monitor performance and day-to-day activities of a 5-person team of contractors to promote productivity and efficient use of resources, ensuring on-time and under-budget project delivery.

Retail Merchandiser

Advantage Solutions -, & Core RSM - Retail Merchandiser
Davenport, IA
04.2019 - 08.2020
  • Implement innovative marketing strategies that drive product position and awareness.
  • Ensure that projects and sales are flawlessly executed on time and against the client's growth initiatives.
  • Build lasting relationships with different stores personnel.
  • Create impactful action plans and support a positive brand image.
  • Use a time tracking app that documents my data and location.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.

Owner/Operator

Cabanas Bar and Grille, Rock Island
08.2015 - 05.2018
  • Maintain knowledge of current sales and expenses.
  • Took a new approach to create custom promotions to coincide with current marketing strategies.
  • Set clear direction and promptly communicate pertinent info to team members, such as large reservations and last-minute changes.
  • Implement systems for staffing, scheduling, inventory, and training.
  • Develop, implement, and manage business plans to promote profitable food and beverage sales.
  • Self-taught and train others on new POS system.
  • Purchase supplies according to expected demand.
  • Schedule bands, singers, and musicians for live music nights.
  • Maintain an atmosphere of enthusiastic customer service.
  • Keep accurate inventories for ordering needs of liquor, beer, wine, and bar supplies.
  • Ensure customer satisfaction by responding quickly to orders and entertainment requests.
  • Address guest concerns and resolved all issues to guests' satisfaction.
  • Verify all deliveries against invoices and completed shortage and overage reports.
  • Build trust and relationships with guests by delivering exceptional customer service and leading by example to motivate our team to do the same to ensure the likelihood of repeat business.

Multi-unit Manager

Salon Centric
Davenport, Ia.
03.2010 - 06.2016
  • Interview job candidates and made staffing decisions.
  • Instruct staff on appropriately managing difficult and complicated situations and sales.
  • Possess effective leadership abilities needed to motivate staff to complete specific duties to best meet the needs of the store.
  • Implement cycle counting and NOH procedures on a daily/weekly basis.
  • Assist in many store inventories, re-maps, color walls and relocations.
  • Increase profits through effective sales training and troubleshoot profit loss areas.
  • Report to the district manager regarding all store and staff issues.
  • Train, coach, and develop new associates on SAP point of sale and key sales tactics.
  • Generate repeat business through exceptional customer service.
  • Consistently met and maintained our 4 store goals set quarterly by upper management.
  • Strived to stay updated and current on all product knowledge and product line certifications via online training capsules.
  • Led our stores to achieve and maintain our “in store” education goals.

Education

A.I.C -

Technical Institute (formerly Kaplan University

Technical Degree - Travel & Tourism

Skills

Developing brand messaging

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Accomplishments

  • Steered company through a complicated re-organization, resulting in a 25% increase in profits, 95% customer retention rate with minimal employee turnover.
  • Led team to increase sales volume in home store by 25% in under two years.
  • Promoted from part time sales associate to store manager in eight months.
  • Promoted from store manager to Multi-unit manager withing two years.
  • Let my team to achieve recognition for being in the top 50 of 550 stores, nationwide.
  • Effectively utilized Microsoft Excel to develop inventory tracking spreadsheets.
  • Uncovered and eliminated security issues, reducing shrinkage by 5% in my first year of management.
  • In 2016, South Store awarded Top Seller in Pureology for a $1000.00 cash reward.
  • Implemented marketing strategies which resulted in 12% growth of customer base.

Timeline

Key Holder

Four Seasons Women's Apparel
02.2021 - Current

Retail Merchandiser

Advantage Solutions -, & Core RSM - Retail Merchandiser
04.2019 - 08.2020

Owner/Operator

Cabanas Bar and Grille, Rock Island
08.2015 - 05.2018

Multi-unit Manager

Salon Centric
03.2010 - 06.2016

Job Site Manager

Goldbar Construction, Rock Island
01.2002 - 02.2021

Technical Degree - Travel & Tourism

A.I.C -

Technical Institute (formerly Kaplan University

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