Angela Lee
Cincinnati,OH
Summary
I am a hardworking and passionate job seeker with a friendly attitude. I am motivated to learn new things and I do not shy away from a challenge. I am eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
22
22
years of professional experience
Work History
Commercial Cleaner - CFAC/Dr Chad Miller
Self Employed Services
12.2017 - Current
- Dust surfaces in physician offices, kitchen areas, patient rooms, lobby, and employee work stations.
- Clean floors by sweeping, vacuuming, and mopping.
- Remove trash from trash cans, take to dumpster, and replace with new trash bags.
- Handle equipment, chemicals and materials properly and with caution.
- Provide monthly invoice.
Children's Ministry Director
Origins Church
09.2016 - 04.2021
- Brought vision, direction, oversight, and administration to the children's ministry infant through 4th grade.
- Sourced, modified and prepared ministry curriculum.
- Prepared and stewarded ministry budget.
- Conducted safety and wellness inspections of facilities and sanitized toys and surfaces.
- Vetted volunteers and interested parties for criminal history or issues risking children.
- Scheduled and oversaw a fluctuating team of ministry volunteers.
- Provided teaching back up in ministry environments when there was a gap in the schedule.
- Created, maintained, and stewarded ministry policy and security procedures.
- Recruited and trained volunteers and staff in care of children and facility procedures.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
Relationship Case Manager
Ash Brokerage
11.2008 - 08.2016
- Worked as a liaison between life insurance agents and insurance carriers.
- Monitored submitted life insurance applications from start to finish.
- Maintained positive relationships with my assigned agents and insurance carrier staff to ensure a positive experience.
- Ordered and tracked application requirements including medical records and lab work.
- Provided agent with status updates throughout the application process.
- Reviewed incoming records, labs, and client histories to provide alternate solutions when necessary.
- Responded to emails, voicemails, and phone calls in a timely manner.
- Provided additional customer support by answering incoming calls to the case manager queue and taking the call to resolution or forwarding call to the appropriate team and ensuring satisfactory outcome.
Case Manager
US Financial Life Insurance
01.2003 - 10.2008
- Lead a team comprised of application submit specialists, underwriting support specialists, and policy issue specialists.
- Provided high level communication with life insurance agencies assigned to our team via phone and email ensuring an excellent customer experience.
- Maintained a working knowledge of each team members function so I could provide support/assistance when there was an overflow of applications.
- Acted as liaison between internal underwriters and the team to ensure a smooth application process from start to finish.
- Monitored reports to ensure the team was maintaining or exceeding company standards in processing times.
- Processed high end or trouble cases to ensure an elevated experience.
- Facilitated weekly team meetings.
Education
Seton Highschool
Cincinnati, OH05.1994
Skills
- Conscientious and Detail-Oriented
- Supply Inventory Management
- Productivity and Time Management
- Safety Standards
- Positive Team Player
- Company Quality Standards
- Adaptable and Flexible
- Guest Satisfaction
Timeline
Commercial Cleaner - CFAC/Dr Chad Miller
Self Employed Services
12.2017 - Current
Children's Ministry Director
Origins Church
09.2016 - 04.2021
Relationship Case Manager
Ash Brokerage
11.2008 - 08.2016
Case Manager
US Financial Life Insurance
01.2003 - 10.2008
Seton Highschool