Angela Lee
Chesapeake,VA
Summary
Dynamic food server with extensive experience at Cheesecake Bistro, recognized for enhancing customer satisfaction through exceptional guest relations and suggestive selling. Proficient in cash handling and allergy awareness, I consistently optimized table management during peak hours, contributing to increased sales and a welcoming dining atmosphere.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Food Server
Dennys Resturant
03.2021 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Food Server
Cheesecake Bistro
05.2013 - 04.2021
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
Food Server
Rainforest Cafe
08.2006 - 02.2013
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
- Optimized table management to accommodate more guests during peak hours, maximizing seating efficiency.
Education
High School Diploma -
William Tennant High School
Warminster, PA06.1992
Skills
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Guest relations
- Allergy awareness
- High volume dining
- Suggestive selling
Certification
Serv Safe Certification
Timeline
Food Server
Dennys Resturant
03.2021 - Current
Food Server
Cheesecake Bistro
05.2013 - 04.2021
Food Server
Rainforest Cafe
08.2006 - 02.2013
High School Diploma -
William Tennant High School
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